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Find a Location

River City Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRiver City Hyundai

    New Car Dealers

    At-a-glance

    Customer Reviews

    4.49/5stars

    Average of 63 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13815 Manning Drive NW, Edmonton, AB T5Y 3B2
    BBB File Opened:
    7/1/2016
    Years in Business:
    8
    Business Started:
    12/1/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B2005904 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    These agencies may include:

    Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    303-9945 50 St

    Edmonton AB T6A 0L4

    780-4661140

    http://www.amvic.org

    Number of Employees:
    61
    Alternate Business Name
    • R.C.H. Auto Ltd
    • YEG Auto Credit
    Business Management
    • General Manager
    Contact Information

    Customer Contact

    • General Manager
    Additional Contact Information

    Fax Numbers

    • (780) 371-3723
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Hello, River City Hyundai contacted me through a car application on a Silver Hyundai Elantra Limited 2017 on **********.This was last week on March 27th, 2023. They had got ahold of me a little before that and taken my $500 deposit to hold the car I wanted to possibly finance and purchase. They told me they were committed to finding me approvals, but however they never got back to me to tell me what my finance rate would be. They instead told me someone else had also put a deposit on the car,and sent me a blank link initially for my deposit back.It was not until I mentioned bringing legal proceedings, did they refund my money back. Before they even told me the car had another holder on it, they tried to sell me a 2020 hyundai elantra with only pictures and no carfax, or anything else with it. They told me to come in on the 1'st to sign for it. After I refused and went to another dealership, that dealership had informed me that they purposely sent my credit report through to several banks, and everywhere else, and told them not to sign me because I do not have work, when I am indeed employed through Alberta Health Services. My credit dropped from a 642 to 616, and they almost made it near impossible for me to get approved for a car finance. I told them that I knew that putting two deposits down was illegal on a vehicle, and the dealer from another dealership told me that they hadn't even sorted my finance rate or anything to get me a vehicle in the first place. The names I talked to were many, they tried to send me in circles and did nothing to apologise or make things right. There was *****, ******* who wasn't the worst, ******, **** *, and ***** who were both in on the blank link, and almost did not give me my $500 refund back. I am genuinely disappointed that they try to discredit and ruin the reputations of the young general, for their own selfish gain and profit. I am still receiving emails saying my credit score is getting continuously run.

    Customer Reviews

    63 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashley S

    5 stars

    27/03/2024

    Amazing service from each person in the service department. Never anything yo complain about.

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

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