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          Find a Location

          Mercedes-Benz Edmonton West has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforMercedes-Benz Edmonton West

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            10/12/1986
            Years in Business:
            37
            Business Started:
            17/11/1986
            Business Incorporated:
            24/8/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of B2009044 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

            These agencies may include:

            Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

            303-9945 50 St

            Edmonton AB T6A 0L4

            780-4661140

            http://www.amvic.org

            Number of Employees:
            100
            Alternate Business Name
            • MB Edmonton West Ltd
            Hours of Operation

            Primary

            M:
            8:30 AM - 8:00 PM
            T:
            8:30 AM - 8:00 PM
            W:
            8:30 AM - 8:00 PM
            Th:
            8:30 AM - 8:00 PM
            F:
            8:30 AM - 6:00 PM
            Sa:
            8:30 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Scott Held, President
            Contact Information

            Principal

            • Scott Held, President

            Customer Contact

            • Scott Held, President
            Additional Contact Information

            Fax Numbers

            • (780) 484-8827
              Other Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            23/12/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Dec 21 2022 My sprinter couldn't start, I got it towed into mercedes on Nov 8 2022, spent $174.90 for towing. For almost 2 months finally I can take my car back, I went to pick up my car brought it home; about a 15 mins drive. My car was parked for one night, and next morning I needed to move my sprinter to my big garage, and again my sprinter couldn't start! This is less then 24 hrs since I picked up from Mercedes. I paid $3339.23 for my problem not solved! I called Mercedes spoke to Manager, and I was told to tow my car back again to Mercedes, the manager offer no other solution, and I dont think I should be responsible for towing because its same problem and same reason why I brought my car in. This is supposed to be Mercedes responsibility because it is still the same issue that was not fixed. I want Mercedes ro reach out to me and get this fixed asap. They are very unethical company!
            Read More

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sam M

            03/01/2024

            I bought a brand new GLE350 in year 2020 from the Edmonton West Dealership. Because it our first family vehicle in this brand, we also purchased $2000 worth of first 3 services as promoted by the dealership.One year later of use rear spoiler came off while driving on highway and it took months and so much efforts to get it repaired under warranty. Tried to find a reason to blame not to cover under the warranty, but they could not find any.Then the remote starter expired and they wanted us to pay $200 plus per year for subscription. This is a free features comes with any vehicle nowadays, but not with ******** ******* followed the services as the vehicle alerted us as due. Our last service we booked with the dealership as we have already paid for it. However they gave us the appointment two weeks later and asked us to pay for the service claiming that the service we paid for has already expired. How the initial 3 services we bought have a expiry date? Now I learn not only food but service we buy from ******** **** also expire and similar to warranty. Regardless you paid for the service well in advance.I strongly recommend NOT to by ******** **** as there are many economical vehicles out there with super luxurious than this brand. Even my all vehicles much better than this vehicle on many features.Especially do not suggest to deal with WEST EDMONTON Dealership.

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