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          Koch Ford Lincoln Sales (2003) Ltd has 1 locations, listed below.

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            Business ProfileKoch Ford Lincoln Sales (2003) Ltd

            New Car Dealers

            Contact Information

            Edmonton, AB T6H 5W5

            Visit Website
            Email this Business
            (780) 434-8411

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            Edmonton, AB T6H 5W5
            Email this Business
            BBB File Opened:
            8/3/1971
            Years in Business:
            59
            Business Started:
            1/9/1965
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Business Management
            • Dave Koch, President
            • Rick Koch, Vice President
            • Duane Koch, Senior Vice President
            • Dwight Kurtz, General Manager
            • Mr. Jeremy Koch
            Contact Information

            Customer Contact

            • Mr. Jeremy Koch
            Additional Contact Information

            Fax Numbers

            • (780) 435-5169
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            20/07/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I dropped my vehicle off at Koch Ford for a recall replacement that was free of charge. I asked the service clerk to inspect the vehicle for any issues related to the suspension as the recall was on a suspension part. They told me they could do this, however, they did not tell me there was a charge of over one hundred dollars for this. They did the inspection and they sent me a bill without first confirming the charge. Furthermore, this is a common service provided by most shops for no charge, as it generally leads to them getting additional work. If I had known that there would be a charge, I would have declined the service. To me, this seems underhanded.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Julie H

            14/03/2023

            DO Not do business with ************* ********...I was dealing on a new vehicle purchase. Drove to ******** to pick up truck, and sign papers. Insurance was already transferred over.The sales manager ****** was withholding $2500 off the deal in exchange for a 5 Star review survey from ***** He Said once they get back the Survey and it had to be 5 star, and completed, he would mail me a check back.This is a form of ******** *** ********** ** **** *********. Finding out later that ************* ********, and salesman receives perks, and financial kickbacks maintaining a rating on sales, and maintaining a level for financial reward.The salesman *******, and sales Manager are rude, and feel entitled. They lost a 100k deal over a survey. If they were to just do there job, then they wouldn't have to ********* the customers.

            Koch Ford Lincoln Sales (2003) Ltd Response

            15/03/2023

            Thank you for bringing this matter to our attention. We apologize for any negative experience you had with our store. As General Manager, I take reviews seriously and use them to improve our services and enhance customer satisfaction.After investigating, we found a misrepresentation regarding your trade's condition, which resulted in a $2500 difference (at minimum) in value. Despite us honoring your trade value, we were unable to reach an agreement and mutually decided to walk away from the deal. I want to be clear that we do not condone any form of bribery for surveys or reviews.We value your feedback and understand how important reviews are to our customers. We are a family-owned business committed to customer satisfaction, and we will use this experience to improve communication between our customers and sales staff. I have personally reached out to you via email to discuss this matter further.

            Local BBB

            BBB Alberta

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