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Find a Location

Koch Ford Lincoln Sales (2003) Ltd has 1 locations, listed below.

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    Business ProfileforKoch Ford Lincoln Sales (2003) Ltd

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Edmonton, AB T6H 5W5
    BBB File Opened:
    8/3/1971
    Years in Business:
    59
    Business Started:
    1/9/1965
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Dave Koch, President
    • Rick Koch, Vice President
    • Duane Koch, Senior Vice President
    • Dwight Kurtz, General Manager
    • Mr. Jeremy Koch
    Contact Information

    Customer Contact

    • Mr. Jeremy Koch
    Additional Contact Information

    Fax Numbers

    • (780) 435-5169
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julie H

    1 star

    14/03/2023

    DO Not do business with ************* ********...I was dealing on a new vehicle purchase. Drove to ******** to pick up truck, and sign papers. Insurance was already transferred over.The sales manager ****** was withholding $2500 off the deal in exchange for a 5 Star review survey from ***** He Said once they get back the Survey and it had to be 5 star, and completed, he would mail me a check back.This is a form of ******** *** ********** ** **** *********. Finding out later that ************* ********, and salesman receives perks, and financial kickbacks maintaining a rating on sales, and maintaining a level for financial reward.The salesman *******, and sales Manager are rude, and feel entitled. They lost a 100k deal over a survey. If they were to just do there job, then they wouldn't have to ********* the customers.

    Koch Ford Lincoln Sales (2003) Ltd Response

    15/03/2023

    Thank you for bringing this matter to our attention. We apologize for any negative experience you had with our store. As General Manager, I take reviews seriously and use them to improve our services and enhance customer satisfaction.After investigating, we found a misrepresentation regarding your trade's condition, which resulted in a $2500 difference (at minimum) in value. Despite us honoring your trade value, we were unable to reach an agreement and mutually decided to walk away from the deal. I want to be clear that we do not condone any form of bribery for surveys or reviews.We value your feedback and understand how important reviews are to our customers. We are a family-owned business committed to customer satisfaction, and we will use this experience to improve communication between our customers and sales staff. I have personally reached out to you via email to discuss this matter further.

    Local BBB

    BBB Alberta

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