Business ProfileforAmerican Homes Tyler

The contractor engaged by American Homes damaged the septic tank when setting up the home. After several attempts to contact the manager at American homes, with calls going un-returned, a person they engaged finally showed up to look at the damage, and the work needed. More un-returned calls later, and as of this morning, I still have no idea when the septic tank will be fixed, and when this new mobile home will be ready to be moved into. It's been three weeks since it was delivered, and we're no closer to being able to move in than when the home was delivered. The last call to service was answered, not with "American Homes" or "Service", but with "I'll call you back". Perhaps needless to say, there has been no call back.A quick rundown of my experience with this purchase:Home was delivered without steps.Keys would not work in new home's doors.Storm door would not close and had to be duct-taped to prevent possible wind damage.When serviceman showed up to reset the door locks, he was amazed that American hadn't included steps. When he called American, he was told that American had no steps, and were waiting on them.He told me he'd get steps and also replace the storm door.When he did bring steps out, they were too short to be used safely, and he brought no door.Because my calls were going unanswered, the landowner and I showed up physically at American. The manager (*********************) assured me that one, the person would be fixing the septic tank, and was the same person that would hook up the trailer to power, water and septic, and two, that steps and a door would be right out. The following day, fiberglass front steps (front only) were brought out to replace the iron and wooden ones which were too short. These well-used replacement steps have missing bolts for the railing, and the ones that are there are rusted. The fiberglass is also cracked.As of today, March 13, 2023, I've still heard nothing from **** or anyone connected with service.