Customer ReviewsforAnnie's Publishing LLC

If I could give them zero stars I would. I placed an order and paid for the Mandala Afghan monthly kit on March 31, 2024. It is now May 1st and I still have not received my first kit. I have made 5 phone calls throughout the last two weeks inquiring when my kit will be mailed. Each time I have called, they tell me it is due to ship within the next 24 hours. I check my account status on their website 48 hours later and the status has not changed from "Shipment Pending". I just got off the phone with ****, who had the decency to tell me she has no idea why it has not shipped. She stated that she would escalate this issue to her supervisor and I should expect a call "some time" with more information. I asked **** if she had an approximate time frame that I could expect a call from her supervisor, said she could not tell me just "some time". So now I continue to wait...I should have known not to place another order with this company after I was double charged for the first order I placed earlier this year. When I called the company for a refund of one of the charges, they told me they could not credit my account because their records did not indicate a double charge. They asked that I email them my bank statement reflecting the double charge, which I did. Then they said unfortunately they could not credit my account for one of the charge and I would have to dispute the transaction with my bank. I eventually got my money back, thanks to my bank. Save yourselves the headaches and trouble, NEVER do business with this company!

Back in May 2023 I signed up for a subscription for an Afghan. I initially signed up to receive a kit every two weeks over period of six months to complete the ******. Annies ended up extending the subscription to every four weeks without any notice, I discovered this when searching through my account. after nine months I have only received three of the kits. *** made multiple calls and emailed to customer service to inquire as to the status of the subscription. All Ive been told is that there was is a back order on the yarn and they have no idea when that will be rectified. I requested simply receiving the instructions and supplying my own yarn. They refused. Annies offered nothing to rectify the situation (i.e. instructions only, different kit, different ********.) Only response is that the yarn is back ordered. Subscription was canceled.

They have very *************, but their customer service, fulfillment, and shipping is atrocious. There are constant back-order and shipping delay issues, but they never notify customers of delays, explain when they can expect shipment, and why there is a delay at all. Email requests are ignored. If you do manage to get through on their telephone line, representatives always sound irritated by my call as soon as they say hello. The reps are then zero to little help at all. At best, even when orders are moving through, their shipping process works at a glacial pace. As much as I like their products, I have cancelled my subscriptions. They are just too unreliable unpleasant to deal with.

Delivery late. No anticipated date of arrival causing a delay in my project. Refused to send the instructions in advance of materials. Im just stuck with no option to proceed or rectify it. Unable to speak to someone else to escalate my concerns.

Just go ahead and try to get off Annie's Publishing Co.'s lists! My mother died almost 6 years ago. I have called twice a year since then requesting that her name be removed from ALL of their lists. It never happens. I keep getting solicitations from Annie's...another one today. Enough! They say that it will take 3-4 months to stop getting new mailings; not true, it takes at least 6 years. They also say that they purchase new lists from other services. That *** be, but I have successfully gotten my mother's name off of every other mailing service lists and haven't received any other solicitations in the past 3-4 years. If someone from Annie's wants to finally remove my mother's name from their listings, please contact me back through the BBB.

Discriminatory business practice! They will hire you and revoke their offer without any explanation. Trying to get a copy of their policy is impossible. Will be filing a complaint with the **** as well.

Annie's provides a good product. HOWEVER, their customer service is horrible! They chronically do not record payments that are made and then repeatedly send overdue notices, with penalties attached. If you purchase from this company, keep track of your payments or you may end up paying for something multiple times. When I talk to customer service, they tell me that the responsibility for these issues lies with another level above them and that they are unable to do anything about it. They cannot or will not provide contact information for anyone who can correct this problem.