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Find a Location

Cole Air Conditioning & Appliance Company Inc. has 1 locations, listed below.

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    Business ProfileforCole Air Conditioning & Appliance Company Inc.

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1988

    Years in Business: 57

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers retail and builder appliances.

    Business Details

    Location of This Business
    602 N Palestine St, Athens, TX 75751-4422
    BBB File Opened:
    6/1/1967
    Years in Business:
    57
    Business Started:
    6/1/1967
    Business Started Locally:
    6/1/1967
    Business Incorporated:
    12/16/1985
    Accredited Since:
    7/1/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cole Air Conditioning Company Inc.
    • Cole AC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    9:00 AM - 1:00 PM
    Business Management
    • Ms. Janie Cole, President & Comptroller
    • Ms. Judy Cole McPherson, Vice President
    • Mr. Michael V Morrison, VP of Ops
    Contact Information

    Principal

    • Ms. Janie Cole, President & Comptroller
    • Ms. Judy Cole McPherson, Vice President

    Customer Contact

    • Ms. Janie Cole, President & Comptroller
    • Ms. Judy Cole McPherson, Vice President
    Additional Contact Information

    Fax Numbers

    • (903) 675-2934
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julia V

    1 star

    08/24/2023

    Cole AC was contacted to repair my brand new Maytag washer in November 2022. They didn't make their first visit until December 2022 and when they did they said I needed a new control board and wiring harness. It literally took 4 months to get those parts in!!!! So in March 2023 2 technicians came to "install those new parts". At this point I don't even believe they replaced those 2 parts especially with how quick they did it. Well in May 2023 I finally felt comfortable enough to try a large load that had my blanket and sheets in it. Sure enough the washer stopped when it was time to drain which was the original problem in November. So I contacted Cole AC and they said they couldn't do anything bc it was 30 days from the "repair". So I took it upon myself to take the back panel of the washer off and look. There was a wire just hanging so I put it back where it obviously went and taped it there. Well everytime I do a large load it gets knocked off and I have to get down on hands and knees to tape it back. Only now that's not even working. I've taped it back but it still won't work. Called Cole AC and they said to contact whirlpool. Whirlpool isn't the one who did the shoddy job. Cole AC did the shoddy job and they do not care enough to fix it. This is your warning. If you use them do not expect them to have any integrity and stand by their "work".

    Cole Air Conditioning & Appliance Company Inc. Response

    08/29/2023

    The customer called our ********************** on 12/2/22. The purchase date of her washer was 10/19/21 from ******. That means it was out of the 12 month manufacturer's warranty at the time of her original call. We went out to her home on 12/7/22 . The washer was out of warranty and Whirlpool had given her a warranty policy adjustment number of M151BPOAPL1. Her error code was E9E1. Whirlpool agreed to pay for parts and labor. On 12/8/2022, we ordered a board and a wiring harness. The wiring harness was on a long backorder. The customer was informed of the backorder. Currently today in our marketplace, there are a lot of backorders with appliances and parts. This is a very frustrating situation for the dealers and the customers. You will find that across the whole industry. We cannot control backorders. On 3/8/23 ************** replaced the two parts. The customer did not call back until May of 2023. Our labor was guaranteed for 30 days as per our agreement with Whirlpool. We informed the customer that she would have to call Whirlpool and ask for a second policy adjustment. We also told her that we had stopped working on warranty Whirlpool appliances, but if they chose to give her more warranty, they would send someone out. She has the Whirlpool customer service number.We have been in business since **** and we pride ourselves on our customer service. We are sorry about the problems that she is having. She needs to contact Whirlpool.

    Local BBB

    BBB Serving Central East Texas

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