Share
Business ProfileforClear Rate Communications, Inc.
At-a-glance
Customer Complaints
90 complaints closed in last 3 years
39 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
- Location of This Business
- PO Box 27308, Lansing, MI 48909-7308
- BBB File Opened:
- 12/11/2001
- Years in Business:
- 23
- Business Started:
- 4/1/2001
- Business Incorporated:
- 4/4/2001
- Accredited Since:
- 4/24/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Clear Rate Communications
- Business Management
- Mr. Sam Namy, Treasurer
- Contact Information
Principal
- Ms. Michelle Roose, General Counsel
Customer Contact
- Ms. Michelle Roose, General Counsel
- Additional Contact Information
Fax Numbers
- (877) 877-5225Other Fax
Email Addresses
- Customer Service
- (877) 877-5225
Customer Complaints
90 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
105 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lori D
04/29/2024
Clear Rate Communications, Inc. Response
04/30/2024
I'm sorry to hear about your experience, but I must clarify a few things. Our process for switching services involves several verification steps to ensure that the individual requesting the change is authorized to do so. This includes a sales call, followed by a Third Party Verification (TPV), and then a ***************** (QA) call. These steps are in place to prevent unauthorized changes.
Customers who have had their services switched to us at Clear Rate, have the option to return to their previous provider by contacting their previous provider directly and requesting to return. Additionally, if your service was ported out within the last 30 days, we can waive any early termination fees.
If the services were switched to Clear Rate and are showing as us as the provider, and the bill is past due, there is a chance services may be disconnected due to non-payment. It's crucial to address any billing issues promptly to avoid service interruption.
We value your business and would welcome the opportunity to work for you to address any concerns you may have or if you're interested, we have ways to bring down your bill and ensure your satisfaction with our services.
Please don't hesitate to reach out to me directly at ************************************ if you'd like to discuss this further or explore your options. We're here to help.
Hope to hear from you.
-******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.