5 Customer Reviews
Review from Tezreina L
1 star05/14/2024
This company deserves a zero not even a one-star. Firstly they offer business to shady dealerships who take young people Hungry for vehicles for granted. Dealers know the difference between a person with longevity at a job and someone who just wants to put money down for a car. Don't get me wrong I understand how this all works. But the car has been repossessed and the company takes the person to court for the outstanding balance. The Credit Union never makes official contact before all of this. They don't answer the phone in an attempt to settle the dispute. Then the dealership stopped responding. The court issued a Dismissal and then seven years later they came back saying the amount due is 11 thousand for a 8 thousand dollar car. They involve a third party to collect the debt and attach it to a lawyer in a way to bully you for the money. This company needs an investigation. And need to go out of business.Review from Tobey l
1 star06/09/2023
Unable to close my account after paying off my truck loan nobody answers the phone and the phone prompts are no help save yourself the hassle and go to another credit union this place ***** it's forced to leave a one-star rating but this place deserves a minus 10 star ratingReview from Sheryl E
1 star05/22/2023
I just recently started accounts with Lake Trust - within the last month. My accounts were LOCKED out last week without a call from the Credit Union. The rep ********************* in the ********** acted like there wasn't a care in the world this morning. He said they didn't know where the money was being transferred from! Any money transferred into my account was being transferred from what was going to be my old credit union and they could see that as well as the fact I connected that credit union account with this one. Needless to say I am leaving Lake Trust after this debacle and the fact that they can't even pick up a **** phone and call someone! They don't even deserve the 1 star.Review from Marcia S
1 star01/06/2023
I have been with Lake Trust for many years.They are terrible. I have had at least 10 fraudulent breaches in one to 2 year span and years before.I am done with Lake Trust!!!Review from Joshua E
2 stars12/16/2021
I have had my account for over 12 years without any problems. I've watched as the fees have increased and kept with them because of the customer service, even though I live in ********* now. I just noticed that my savings was going down for some reason. LakeTrust, like all the other money-grubbers, had decided to add a paper fee to my account without letting me know. Unfortunately, that's a deal-breaker. Adding fees and hoping that I don't notice while they milk money out of my account for ridiculous reasons is a no-go for me. That broke my trust and I will be moving accounts as quickly as I can. S**** you guys, I'm banking at home.
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