Customer ReviewsforNorth American Bancard

It is a crooked scheme. I stopped pmt on them and payed in full what I owed them. Called to cancel account , sent the equipment back and they refused to accept equipment. Now an receiving bill for 4 months Called to see what was going on and the lady hung up on me. Do not use this company. They add charges that you never heard of.

Hi *******,We apologize for the issues you've experienced. Please contact us at ************** so we can properly close out based on the agreement. We're committed to addressing any misunderstandings and providing transparent service.Best,North American Bancard Team

This company charges you even when cancel, I had two different location using their card processor, we cancelled and returned terminals and still kept charging monthly and also charged thousands of dollars for the terminals even with proof of cancellation and returned items.

Hi ******,Thank you for sharing your feedback with us. We're sorry to hear about your experience and want to make things right. Please reach out to our customer service team at ************ or email us at **************************************** so we can assist you further.Best regards,?North American Bancard Team

This company is awful! They are going out of business because good companies with fair fees are on the market now. I switched to square months ago and my staff forgot to cancel the account through ********************************************* bank card so tho they did nothing to receive my fees, and I was not under contract they continued to take fees out of my account. It was only caught when the account was closed due to a business structure change. I was contacted and had to pay further past due fees still for services I did not use. I paid by phone and asked if there was anything I needed to do and they said nothing and that I would get a confirmation by mail. I did not open the confirmation because I had been assured I was done with this grifting company and was not told there was further action. Months more pass and I am billed almost ****** for the antiquated card runner! I tried to find an old contract but had been a consumer since 2010 and no longer have records that far back. I called to tell them the check had been mailed and the collecting lady tells me I have to pay by phone and cancel my check and was absolutely disgusting on the phone. 2010! I was a faithful customer for ***** years and they were given more than their fair share in fees and everything paid timely. They get paid for nearly a year for absolutely nothing, no service provided, not even a statement mailed. Finally I agree to pay the thieving ****** for the equipment they will likely dispose of and still get treated the way I did. Ive been in business for 33 years and can recommend this company less than anyone I have done business with. A one star is too much.

Hi ******,Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We take your concerns seriously and strive to improve our services continually.To address your issues, we would like to investigate this matter further. Please contact our customer support team at ************ or **************************************** so we can resolve your concerns promptly. We appreciate your long-term business with us and are committed to making this right.Sincerely,North American Bancard Team

Do not do business with this company. They will lock you into a contract that contradicts the terms they offer. Once you discover that their payment hardware and software is unreliable, they will charge you hundreds of dollars to terminate the account, claiming that the contract includes a hefty early termination fee on a years-long contract despite telling you in writing that there's no cancellation fee and that you are never locked into a contract.

Hi *****,Thank you for bringing this to our attention. We apologize for any confusion or inconvenience you have experienced. Our goal is to ensure that all terms and conditions are clear and transparent. Please contact our customer support team at ************ or **************************************** so we can review your account and address your concerns directly. We appreciate your feedback to resolve this matter.Sincerely,North American Bancard Team

ABSOLUTE LIARS AND THIEVES...ENOUGH SAID. BEWARE DONT EVEN THINK ABOUT IT

Hi ****,Thank you for your feedback. Please contact our customer support team at ************ or **************************************** so we can understand your concerns and work toward a resolution.Sincerely,North American Bancard Team

I have experience similar to all the reviews on this page! My merchant account was cancelled in October, with an email stating I would not be charged and it was not necessary to return the card reader. Feb 1, 2024 they took $109.00 from my account. I called them, and was told it was for the card reader. I advised I was told it was not necessary but I would be happy to return it. They told me it had to be returned within 10 days of account closure. I called my bank, ended up blocking them to keep them from taking more fees. A few days later, I get an email stating I owe them $134.00 ($109.00 for the equipment and $25.00 for the "return" fee since they could not get into my account.) I then called, spoke to ***************** which is in another country, after hours on the phone, they did see the email stating I did not need to return the card reader and my account was closed in October. I was told, however, that they would refund the $25.00. I would have to send them $134.00 and they would refund me. WHAT?????Fast forward to today 4/1/2024, received another email stating $134.00 was past due and now it is being sent to collections.DO NOT USE THIS COMPANY!!

Hi Deb,Thank you for your feedback. Please contact our customer support team at ************ or **************************************** so we can review your account details and address this matter.Sincerely,North American Bancard Team

These guys are awful. They have ZERO concern for me or my business. I have been with them for 15 years and am DONE. Steer clear.

Hi ****,Thank you for sharing your experience. We want to make sure we address your concerns. Please contact our customer support team at ************ or **************************************** so we can assist you further.Sincerely,North American Bancard Team

They billed us beyond our cancellation date for months and now wont refund us the over billing.

Hi *****,Thank you for bringing this to our attention. We apologize for any billing discrepancies you've experienced. Please contact our customer support team at ************ or **************************************** so we can review your ************************************** Team