Business ProfileforFeldman Hyundai of New Hudson

If I could give zero stars that would be my rating. Today March 5, 2022 I just had the worst experience at Feldman Hyundai dealership. My visit was prompted by my wife having an interest in the Genesis **** For this reason, I drove my wifes current vehicle to the dealership with the intention of being prepared to negotiate if necessary. I was not familiar with the vehicle since we have been loyal GM owners. So, after much investigation I decided to see the vehicle in person. I arrived and was promptly greeted by a sales associate but he had customers and redirected me to another sales associate. This individual was very personable. Immediately took me out to the vehicle and shared insightful information. I was impressed with what I saw and heard. This is where this dealership fell flat on their face. Being impressed with the vehicle I asked the sales person if the used car manager was there since I wanted to see what my trade value would be. The sales person did the job of gathering pictures and the necessary information on the car. I was invited to have a seat while they spoke to the Used Car manager. Five minutes later the sales person came back and said. The manager said you should go to KBB and get that number. I said, What do you mean? They said, I dont know why he is saying this but he is not going to look at it. I was floored. So, I went to this used car manager myself and said you dont want to sell me a car? He stated, used car values change every day so you need to check there. I said but wait, Im here now. He then stated, well my salesperson said you werent ready to buy a car today. I said dont blame it on the sales person this is your mistake. I never told the sales person that I was not buying a car today. I was actually impressed and I am able to pay cash for that vehicle. that car could have been gone Monday morning. You made an assumption without getting all the information. I guess because I am an African American wearing sw

Thank you for reaching out and making the Feldman Team aware of your concerns during your latest visit. The above allegations are taking very seriously within our organization and there will be an internal investigation and repercussions issued as defined by business standards. The Feldman New Hudson Team apologizes for any misunderstanding that occurred and please know that there was no intent to strain the business relationship.