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          Find a Location

          LaFontaine Cadillac, Buick, GMC, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLaFontaine Cadillac, Buick, GMC, Inc.

            New Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4000 West Highland Road

            Highland, MI 48357

            Visit Website
            Email this Business
            (248) 887-4747

            Customer Reviews

            1.33/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2011

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            LaFontaine Cadillac, Buick, GMC, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              4000 West Highland Road, Highland, MI 48357
              Email this Business
              BBB File Opened:
              11/3/1987
              Years in Business:
              39
              Business Started:
              10/1/1984
              Business Incorporated:
              11/1/1984
              Accredited Since:
              4/1/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Ryan LaFontaine, General Manager
              • Rachele Myrold, Office Manager
              Contact Information

              Principal

              • Mr. Michael T. LaFontaine, President

              Customer Contact

              • Mr. Michael T. LaFontaine, President
              • Mr. Ryan LaFontaine, General Manager
              • Jenny Bracken
              • Ms. Erin McClain, Controller
              Additional Contact Information

              Fax Numbers

              • (248) 887-5293
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/25/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              Bought the Multicoverage Protection for a 21 Teguan. Had the car a few months and decided to cancel the coverage. I had similar coverage thru my insurance. ********************* said I could cancel at any time. So I called in June 2024 and he said no problem, he wasnt sure if theyd send a check or something else. Give him two weeks. This would be the end of June. I waited and called and called. Left messages for a month! Finally got him and he says the check for over $1700was cashed. By whom? Its not in my bank. Not showing on my car account, its no where. I tried to escalate but it just went back to ******. Someone has made off with the money or it was never sent. Thats a lot of cash. Does the check have my signature on it? Nope. But he swears it was cashed. Did someone compare the signatures? I doubt it. After all those calls to the dealership I have nothing. The family deal is a lark and Im going to keep calling until this is resolved. Oh yeah, the electrical in the car is jacked up. Thatll be my next entry!
              Read More
              Read 25 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ebony O

              07/17/2024

              I purchased my CERTIFIED used vehicle 2 years ago (July 1, 2022) from Lafontaine while it was still under warranty. 4 months after I purchased it my ** went out. I took it to Lafontaine Dearborn. They claimed to have found the problem but could not get to my vehicle for 3-4 weeks due to them being behind on repairs and had no loaners to provide to me. I tried all that year to get a loaner. 1 year after I purchased the vehicle my battery died, GM Roadside sent someone out to jump my car, the tech they sent out that he was jumped my battery wrong and caused my battery to blow. I had to pay over $700. Mind you I STILL DID NOT GET MY ** REPAIRED! Now this year my car has been in the shop off and on since April/May because they still cannot fix the ** and when they replaced my Compressor and Condenser they thought, it caused my car to seize. GM sent their Roadside out AGAIN and AGAIN they tried to jump my car, I informed the tech that it doesn't need a jump because I just purchased a new battery from the dealership a year prior. They jumped it anyway and my fuse box melted and my starter went out. Cost me $1,038! And my car is STILL in the shop now, the mechanic has found that my entire ** system is infested with BL**K MOLD! this is something that just didn't happen overnight it had to have been there when I bought the car and that that was the reason my ** went out and kept going out even after replacing the ** Compressor and Condenser. My car has been in the shop more than I have driven it and it has cost me THOUSANDS of dollars to fix! On top of that, the new battery that I purchased from Lafontaine Dearborn is no good per my mechanic and I will need to get a new battery once he finishes repairing my vehicle! I should not have had to have major repairs like this if this was truly a CERTIFIED USED VEHICLE I am beyond livid at this point, I will NEVER buy a car from Lafontaine let alone let them fix my car! I have sought legal representation regarding this matter
              Read 11 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

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