Business ProfileforBludomain
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around billing issues, customer service issues and service issues. Regarding billing issues, consumers allege that renewal notices and invoices are not sent resulting in their website being shut down. Similarly, consumers claim when payments are made it takes a prolonged amount of time to reactivate the website. Consumers also claim design templates do not display website information as intended and are often nonfunctional. Furthermore, consumers allege that the business does not provide the proper authorization forms for cancellation and register the domain incorrectly. Lastly, consumers allege that this business is unresponsive to consumer tickets and inquiries. Specifically, consumers claim that the business does not have a working telephone number.
BBB notified the business of this pattern on March 19, 2018.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 5127 Carefree Trail, Parker, CO 80134
- BBB File Opened:
- 2/8/2006
- Business Started Locally:
- 10/31/2008
- Business Incorporated:
- 10/31/2008
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Ms. Aundrea Hasselbach, Owner/Manager
- Contact Information
Principal
- Ms. Aundrea Hasselbach, Owner/Manager
Customer Contact
- Ms. Aundrea Hasselbach, Owner/Manager
Customer Complaints
35 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
12/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Customer Reviews
21 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tiffany R
05/03/2024
Bludomain Response
05/03/2024
We are writing in response to the recent review submitted ******* by regarding their domain name expiration and subsequent redemption fees. She threatened to do this earlier today.
Upon careful investigation of the matter, it has come to our attention that *******'s domain name expired in the beginning of April and multiple invoices were sent via PayPal for renewal.
Despite our efforts to remind the client and facilitate payment, the invoice remained unpaid.
It is important to note that domain names are subject to redemption status by the national registrar after a grace ****** of 10 days following expiration.
The additional fee incurred during this redemption process is not imposed by BluDomain but rather by the national registrar in accordance with industry standards.
Furthermore, our records indicate that the invoice was sent to the email address associated with the client's account, and payment was processed through PayPal, contrary to her claim of not receiving the invoice or using PayPal.
We understand *******'s frustration with the situation and sincerely regret any inconvenience caused. However, we stand by our procedures and actions in this matter.
Thank you for allowing us the opportunity to address this matter.
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