Customer ReviewsforThe CE Shop, LLC

I wish to comment on your policy of not transferring earned credits, if your offered real estate course is not completed on your timeline. Ive read the bad reviews for a long time specifically related to the inability to transfer earned credits. Instead you offer a discount of 50% for the student to continue with all earned credits erased.. then the student has to start all over again to earn back all of those lost credits that were taken away in addition to spending more money. Who is the winner here? There are no other programs I contacted in the state that I live in that do not transfer earned credits, and when they hear that your company does not they are shocked. Quickly, they respond that this practice of not transferring earned credits, if a student does not complete the course in the allowed time, appears to be very shady and a way to put more money in the pocket of the company supporting this practice. What other reason could there be other than financial gain? This practice certainly doesnt help the student, right?In addition, the company does not detail their practice of not transferring credits in their initial paperwork, very vague at best. The verbiage is not detailed in an understandable, concise manner upon signing up for your companies real estate courses. If this is indeed your companies practice moving forward, then own up to it and state very clearly and concisely in your initial paperwork that you do not transfer earned credits if not completed in the time that was agreed upon, this would at least be honest and less shady, thank you for listening.

The CE Shop, Inc. is committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditions. Pre-Licensing courses expire either six (6) months or twelve (12) months from the original date of purchase. Please refer to the state-specific catalog page for course information. For those courses that expire 6 (six) months after the date of purchase, the student will be granted an automatic one (1) month extension at no charge and such one (1) month free extension will be applied immediately after the initial six (6) month term. For any reactivation or extension of the course after the seventh (7th) month, The CE Shop will charge the student twenty percent (20%) of the current retail price of the course for each thirty (30)-day extension or partial thirty (30)-day extension in the event that the course expires prior to the end of the final thirty (30)-day extension.  

Extensions or reactivations cannot be granted beyond 12 months from the original date of purchase. If the course is not completed within 12 months from the date of purchase, the student will be required to purchase a new course at 50% off the current retail price as long as this is done within 30 days of the course expiring and progress does not transfer to the new enrollment. We disclose our policies in our terms and conditions upon check out where it is required prior to order that students must agree upon. 

We do appreciate the feedback and it will be considered as we continue to look for opportunities to improve our student experience; without jeopardizing quality related to preparing students not only for passing their licensing exam, but also being successful in the industry and operating in full compliance with all regulations.    

I am currently going through an unfortunate issue with the ceshop. I completed my affiliate broker pre licensing course on 07/04/23. On my account its states that the course completion was reported on 07/05. At the end of August, I decided I was ready to schedule to take my exam only to find out by PSI that my course had not been accurately reported. I was sent over a file name to send to a PSI representative. I spoke with numerous reps from psi and even a manager from psi that stated to me that the file name that was sent to me could not be found in their system. I have been going back and forth for months now just trying to get my exam scheduled. I had no idea it would be this hard and wish I never chose theCeshop. After speaking with a supervisor from theceshop he told me that their reporting department speculated I may have used someone elses name and social security number which is INSANE. I offered to send copies of my state ID and social security card. When I last spoke with the supervisor, he told me he would contact me once the issue is resolved. I still have yet to hear anything from anyone at theCeshop. At this point, I just want my money back. Im willing to retake the entire course over somewhere else just to make sure my course completion is accurately reported. I was really anticipating taking my exam and starting my real estate career, but because of doing business with theceshop my goals have been drastically pushed back. There has been no urgency for correcting the error and a high lack of empathy.

Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience every time they contact our customer support department.  

We have received confirmation from PSI that the file was received on their end. We have reached out to you directly to advise as well.

The CE shop is tan by thieves that are just interested in taking you money with no explanation of terms and conditions when their sales people call to follow up. When you call to get your money back youre urged to reschedule your classes to further stretch the period between purchase and their refund policy. When you call to discuss this they will run you over, and act like thugs for trying to get your own money back for services youve not used nor plan to. RUN DONT WALK AWAY FROM THESE MONEY STEALING THUGS. I WISH I COULD LEAVE A 0.

Thank you for bringing your concern to our attention. The CE Shop is committed to providing students with a satisfactory experience.  We have reviewed your account and will reach out to you directly to address your concern.  

Don't you just love a company that doesn't clearly convey its terms and conditions when selling its service but is quick to throw them in your face when it benefits them? You would think that important terms, such as expiration dates, would be clearly advertised, but that's not the case. Rather, they are hidden on the last page of an attached .pdf file that is only located in the body of a terms page that is only accessed via a small link on the bottom of the website. It's the real-world equivalent of ***** Wonka's contract and I was quickly reminded that I stole ************* drinks...

Thank you for providing your feedback. The CE Shop, Inc. is committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditions. We strive to be as transparent as possible so we list the expiration policy in several locations. It is provided at the bottom of the catalog page for the course, in our terms and conditions, and in your account to the right of the course at all times. When purchasing, the terms and conditions require a box to be checked that you agree in order to purchase. Once the purchase is processed, the confirmation email advises to review the expiration date in your account. The terms and conditions has the following information for the expiration and repurchase policies: PRE-LICENSING EDUCATION Except as modified below for ************** and ****************, Pre-Licensing courses expire either 6 (six) months or 12 (twelve) months from the original date of purchase. Please refer to the state-specific catalog page for course expiration information. Extensions or reactivations cannot be granted beyond 12 (twelve) months from the original date of purchase of the course since in all events, the course expires 12 (twelve) months from the original date of purchase. If the course is not completed within 12 (twelve) months from the original date of purchase or other period as modified below, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wishes to be granted credit for the new course. REPURCHASE POLICY If your course has fully expired, you may repurchase the course at 50% off of the current retail price one (1) time. This option is only available for 30 days after the full expiration date of the course. If your course expires a second time, you will have to repurchase the course at full price.

As I pointed out to your customer service representative, it's clearly shown via website archives that you didn't, at the time of purchase, note the expiration on the catalog page, nor did you reference an expiration date in the email confirmation, nor was the expiration date stated in your terms and conditions: the only specific mention of the date was in an attached PDF download located in your terms and conditions. Clearly, this has been an issue as you have, since my original purchase date, updated your website to more clearly state the expiration date (again, clearly documented via website archives). Additionally, the currently advertised "REPURCHASE POLICY" does not place a 30 day time limit on the discount as mentioned in your reply. Let's just face reality: I am not filing a complaint with either the ******** AG, nor my home state's AG, nor the *** because it's not worth my time to bicker of a few hundred dollars. I did, however, find your lackluster response to my legitimate complaint to be enough that I can spend the few minutes to tell the public about your lack of transparency, despite the fact you claim to "strive to be as transparent as possible". Best of luck on your future selling of real estate training in this market...

If I could leave 0 stars I would. Run- do not waste your money or what is even more precious, your time! Wasted days of my life. Classes are slow, too many clicks, no audible. Champions is the route to go. Good luck getting a testing time. Get bumped weeks out if you are not willing to test at 2 am. Be prepared to wait ***** minutes to even start your test. SO SLOW. If you still decide to do the CE Shop for education just know, you will lose hair, and bite your nails off in frustration. Never again.

The CE Shop is sorry to hear of your dissatisfaction with the format of our courses. We are committed to providing students with a satisfactory experience; and while we do have a 96% student satisfaction rate, The CE Shop understands the format of our courses is not a fit for every person. This is why we have video demonstrations of our courses available on our website, so our students can know what to expect of the courses they are enrolling in. We do understand a short video may not be enough to determine if our courses are the right fit; so we additionally give our students 30 days from purchase to request, and receive, a full refund in the event a student does find the format does not work for their needs. The CE Shop understands it can be frustrating to have to wait when you are ready to take the final exam for a course, and we apologize for the delay you are finding in getting scheduled with PSI. While PSI does usually have time slots available within 48 hours; the availabilities are first come, first serve. PSI has seen an unusually high spike in students trying to take their exams right now, and will hopefully be returning to their usual wait times soon. If you would like to speak with PSI directly regarding your concerns over schedule availability, or with the time it is taking their ******* to come online during your scheduled exam time, you can reach them at ************.

Not a fan of the real estate sales program. You have to complete hours of tedious modules to complete 1% of what is required to complete the full 100%. It takes way longer to complete, than a two week in-person program. Then if you need more time, you have to purchase it. I just gave up and started clicking, in hopes I can get the questions right. It's too long drawn out and I don't recommend it. It literally take me almost two or more hours to get 1% completed.

The CE Shop, Inc. strives to provide students with an online educational experience that is both focused and useful. The content is designed to not only prepare the student to pass the state licensing exam but also give them the tools and knowledge to be successful in the real world of real estate. Courses are designed to align with industry recognized standards related to duration and although significant attempts are made to keep the actual completion time close to the number of required course hours, a variety of factors impact the actual time that it takes students to complete the course; including learning style and base knowledge related to the content.

The CE Shop puts an expiration date on the course you purchased. and then squeezes you for additional payments if you run beyond that arbitrary date. In my case, the course expired in only seven months. I used it for about a month, then had other obligations which prevented me from logging on for six months. When I logged back in, the course material, WHICH I PAID FOR, was locked. BUT, if I paid them more money, I could get additional - but limited, time to complete the course. So, if you think you'll actually own the course material THAT YOU PAID FOR, and have continuous access, you'd be wrong. I also did not receive a single email warning me of the approaching expiration, but of course, that would impact their chance of extending the revenue stream.

Thank you for providing that feedback. We do our best to be transparent about our policies around course expiration dates, extensions, and the associated fees. We note the expiration date of the course when you purchase the course, each time you log in, and we send an email reminder one month before your course expires. We also even offer a one-month extension for free if you are unable to finish your course in the six months. The success rate on the final course exam as well as the state licensing exam increase dramatically for students who complete their program within the first 6 months. Retention and application of knowledge becomes more challenging as the gap between course start and completion grows. We know that life happens and where allowed by regulations, monthly course extensions are made available at a very reasonable rate. We also offer a substantial discount in the case of a course expiring.

I have been waiting over 9 days to take my exam and all I keep being told is 24hrs well at this point I lost a tentative job offer and 6pounds from stressing. All I keep being told is their waiting on PSI well call them like I have been for the last 9 days. They have been pasting the buck to each other yet Im doing all the foot work. Im heart broken. Were in the midst of the pandemic getting worse so I wanted take my exam befor the state stops us from taking the exam because of COVID but it doesnt look like that will happen. I guess they got my money so now Im screwed and they screwed me good. Well thank for nothing

We apologize for any inconvenience you have had with our exam testing service PSI. Due to the issues you encountered we did offer an alternate solution for you to test at an in person site.We have not received the proctoring form back from you as of yet. However, for the online proctoring option PSI has notified us that they have resolved the issue on their end and you are able to proceed and schedule your exam. We are monitoring your account and ensuring that you are successful in taking your exam. Please contact us directly if you encounter any further issues at ************.

Professional, Immediate Answers, Quick to supply documentation, Online assistance and chat, AFFORDABLE FAIR COST. Genuine interest in the student's needs and concerns. C.E. Shop has been my Go-********************* for quite some time. Thank you.

Thank you for your continued support. We look forward to helping you in the future!