Customer ReviewsforCAP Management

I am extremely disappointed that I even have to write this review, but it seems to be the only way to get anyone's attention at CAP Management. I recently received a bill that was double my HOA fee and have been trying for two weeks to understand why I am receiving a bill for this much, along with legal and late fees that weren't explained to me. Funny because I received a letter in the mail yesterday (July 30) that was back dated all the way to May 31st... ironic how that just magically ended up in my mail. Turns out that the company charges you a Reserved Contribution fee of X amount... but they don't care to disclose that up front when you move into the property. I checked with my surrounding neighbors, and the gal above me said the same thing happened to her and she was hit with a hefty Reserved Contribution fee that was never disclosed to her. I have been trying to get ahold of **** for a week, and reached out to ***************** over a week ago with the request for an explanation. Of course she had absolutely no clue why I was being charged this amount, so I moved on to the Accounting team and ****. Unfortunately I still have no answers and had asked to have this resolved by the first of the month in order to not get dinged with more legal and late fees. Thank GOD the letter in the mail showed up TWO MONTHS LATE telling me why I need to pay this. Needless to say, this company is horrible at communicating, doesn't have a clue what's going on, and doesn't hold well to their promises. Not to mention the pot holes and the broken sidewalks that are a tripping hazard that have been being asked to be fixed for months. I will make sure to recommend to all friends and family to STAY AWAY FROM ANY PROPERTY owned by CAP Management.

Bad Stuff-It is 7.20.2022 and we have this management company until 8.1.2022. Today I got an email saying that my online portal has been deactivated. All of the email I have been getting comes from a place of donotreply so I have to leave a message on voice mail. I have been getting emails back from CAP saying that the requests have been cancelled and they are duplicate. Our elevator has been down since 7.17.2022 and I have been notifying them of that. I have also been notifying CAP that our pool needs maintenance since 7.11.2022. Neither issue has been resolved. I have also had issues about the *************** and it has taken up to 3 months to fix a washer. I have also taken the initiative to call the ***************. I have also called the ************** about in regards to towing people's vehicles that are parked in my spot. At first they were really good about dealing with it and then they said that I had to go through CAP. We do not have any security with CAP and dealing with how high the crime rate is increasing in ******. When tenants and owners break the rules nothing is done. Our lights in the parking lot were not working for 3 months. Projects don't seam to be getting done. We are spending $$$ in ***************. CAP takes 5% of any project even if they aren't the ones to do it. While I was trying to purchase my place it took awhile to get all of the bi-laws. There were stuff left out of the minutes that I would have liked to know before purchasing my place. The budget wasn't explained. Money was missing. Good Stuff-During my purchase CAP would respond to me in a timely manner. My lender was happy with the amount of reserve funds in the **** For the most part the Online Portal worked out really well. 30 day grace ****** on my ***************-not sure if that is a ******** thing? They were pretty good as far as explaining some of the projects that need to be done and also explaining some of the projects that had been already done. Board not respo

Bad Stuff-It is 7.20.2022 and we have this management company until 8.1.2022.*****, we are here to serve you until our last day July 31, 2022. Today I got an email saying that my online portal has been deactivated.We have disactivated all portals so that no activity can occur during our last week. All of the email I have been getting comes from a place of donotreply so I have to leave a message on voice mail.Please send me your phone number and I can search our system to find your call. I have been getting emails back from CAP saying that the requests have been cancelled and they are duplicate. We do in fact cancel duplicate requests Our elevator has been down since 7.17.2022 and I have been notifying them of that. Thank you for the notification, there is only one elevator in the building and that is very inconvenient for everyone. The building was built in **** and the elevator is original and does go out from time to time. I apologize for the inconvenience.I have also been notifying CAP that our pool needs maintenance since 7.11.2022. Your *** has a pool contract to take care of the pool. I would need more information on the type of maintenance you are requesting and am happy to help I have also had issues about the *************** and it has taken up to 3 months to fix a washer. I have also taken the initiative to call the ***************.The Laundry Equipment is owned by a 3rd party vendor and they are responsible for maintenance. ***** is in the office twice a week, feel free to bring that to her attention. I have also called the ************** about in regards to towing people's vehicles that are parked in my spot. At first they were really good about dealing with it and then they said that I had to go through CAP.In order to tow a car you have to be on the tow card and only ***** Members are allowed to tow. Please feel free to run for the ***** so you can make these decisions directly. We do not have any security with CAP and dealing with how high the crime rate is increasing in ******. At a recent ***** Meeting both our ************ Person and two police officers were in attendance. I also live in the neighborhood and am as concerned as you are. When tenants and owners break the rules nothing is done.***************************** is on-site three days a week and does covenant enforcement. We take our directions from the *****, please feel free to follow up with them.Our lights in the parking lot were not working for 3 months. Individual lights may have been out, but it is not true that all lights were out for 3 months. Projects don't seam to be getting done. The ***** has a reserve study looking out 30 years and has done a good job of following that study. Specifically the last large project was to seal coat the roof with an extended warranty.We are spending $$$ in ***************. Your dues are in line with the needs of the building CAP takes 5% of any project even if they aren't the ones to do it. We do not take a fee. We negotiate fees where appropriate based on the work done and involvement with CAP. Any fee is disclosed to the ***** and Community While I was trying to purchase my place it took awhile to get all of the bi-laws. We have all *** documents online immediately available. There were stuff left out of the minutes that I would have liked to know before purchasing my place. The ********* of ********* takes and approves the minutes. You would have to be more specific.The budget wasn't explained. I would schedule a meeting with the ***** Treasurer to go over the budget to your satisfaction.Money was missing. The *** is currently conducting a regualary scheduled audit. If you have information you would like to bring to the auditors attention, please bring it to your ***** of ********* first. Good Stuff-During my purchase CAP would respond to me in a timely manner. Thank you My lender was happy with the amount of reserve funds in the ***. The thanks goes to the ***** of *********. For the most part the Online Portal worked out really well.Were obliged. 30 day grace ****** on my ***************-not sure if that is a ******** thing?The *** is required by law to follow its collections policy. They were pretty good as far as explaining some of the projects that need to be done and also explaining some of the projects that had been already done.You are welcome. ***** not responsive You are always free to run for the ***** yourself.

This isn't late fee because my *** arrived on time. The *** increased in May 2021 from $230 to $250, No one hasn't informed me $20 different until OCT 6 2021, the tenant gave me the ****( she doesn't speak that much English) I have had this property since 2016, hadn't missed any communication since prior to CAP management. I called the office, the woman said, the management doesn't have my contact information and she said they received $230/month. On auto **** pay paper check has the name of sender mail address. why do they don't want to contact the sender? I owned $100 until Sep, this management charge me $650. I am not only one be charged, other residents are being robbed also.

Hi Pan, I am very sorry that your HOA increased the dues this year. All of our HOA have seen very hefty dues increases after years of little or no increases. We did receive a notice from the post office that delivery times have been expanded to 5 days from 1 day. The best way going forward is to set up an autopay on your HOA Web Portal so this doesnt happen again. Please feel free to call our heartbeat division at ************ - they can get you current, and once your account is current they can waive any late fees. I am so sorry for this confusion - we all have enough going on in our lives and this makes it so much more difficult.

If I could give less than 1 star, I would. Here is a letter that I wrote to the HOA property manager, Kim T****. I tried calling you/ your company a few times since March of this year to resolve the late fees assessed on my ******** **** HOA fees. On 2 different occasions, I spoke with Jackie Coronado in Accounting twice, since that is the only option to chose from in your company voice messaging system. The second time, she admitted that she doesn't even remember the first time that I called her. Since you won't call me to discuss this matter, I am writing to you to show you the documents that I shared with your accounting department at CAP management (see attached). And even though the GWP Board denied my request to void the late charges, I still have no intention of paying them. Of course they would deny it because you failed to hear my side of the issue, instead only relying on your own version without discussing it with me or showing up to the meeting that I requested last week. As you can see from the document titled "All Bill Pay checks sent...", I have made regular monthly payments for the last year, not to mention for the last decade that I have owned the property at XXX in the ******** **** HOA. Even though the bank and/or address has changed 3 times in the last year, from ******** Banks to ******* ******* Bank to CAP Management, I have kept up with your changes and had my bank mail checks on time every month. However, the September 2020 payment sent on 8/23/2020 was never cashed. It was not until November 30, 2020 that I realized that this payment was never cashed because my bank performed a stop check transaction and refunded that amount back into my checking account. You can see this evidence in the other document titled "All bank transactions...". When I saw this credit return, within a week, I sent another payment on December 7th, 2020 which was cashed. Please also note that there were 3 other payments that were sent to ******* ******* Bank and cashed for October, November and December's HOA payments. The excuses that your accounting dept came up with are unacceptable and quite frankly pathetic to blame the US Postal Service for "losing the check" and then blaming it on the bank for not cashing the check for your accounting department. Take some ownership in your failures and I would have some respect for you and your management company. But I will attend your next board meeting and waste their time as well as yours and mine to discuss this matter at length. Please send me the information about the next board meeting with more than 2 days advance notice like you did last month. Some of us have more important things to do. Follow up from that letter: Kim never called me. I spoke with the GWP Board who agreed to cancel late charges and interest on late charges. Nearly 2 weeks went by and no response from Kim as to whether or not the Board agreed to cancel them (which they did that night after public comments). It took a board member to contact Kim to follow up with me. Then I got a quick response, but only until then. During the public board meeting, Kim even tried to blame it on me for not paying on time. I quickly shut down that argument with documents shown to the board that payments were made a week in advance every month through my billpay service. Lousy service from the front office (Accounting Dept) to the account rep - Kim T****. AVOID!! There's a reason they are rated so low!!!

Hi Chris, I certainly understand how frustrating this is. You are trying to make your payments to the HOA, and a payment went missing resulting in late fees. The HOA Board will not allow us to waive any late fees, the HOA Board runs your community, we take our orders from them. I looked through your ledger for the past year and I see that the Board agreed to waived your late fees on June 29th. Going forward, please set up an auto pay on your web portal. Paper checks occasionally get lost in the mail. The auto pay ensures timely payment. The web portal will allow you to see all payments posted in real time and other important HOA announcements. As the owner of CAP Management I am deeply sorry that this has ballooned into such a big issue, and am happy you reached out.

You still don't get it. Take some ownership of your own mistakes!! I tried reaching out to your company on multiple occasions and never got a response via email, phone messages - nothing from Kim T**** the account rep who attends the board meetings!! And when I did request an in-person meeting, Kim didn't show up or call me to reschedule - NOTHING, no response, no show. Now you blame it on the Board that the late fees weren't reversed in a timely manner. First your Accounting folks blame the Post Office, then the bank. Then in the board meeting that I had to attend to straighten this mess out, Kim blamed me for being late on my payments, and now you blame me again for not using your portal. If you think that I am going to turn over my bank information to your company for you to pull money from my bank, you are sadly mistaken. You finally waived the late fees and interest on late fees on the 29th. But the board meeting was on June 21st. Why did it take 8 days to reverse the charges when the Board decided that night that I made every effort to pay in good faith? It wasn't until I contacted one of the board members on the 29th on ******** who then contacted Kim on the 29th that the late fees were actually erased. And then you actually have the audacity to say "I'm happy to reach out to you". Where were you or any of your folks reaching out to me previously? The complaint stands. You refuse to reprimand any of your workers. Your company is a sorry excuse for a business.