Business ProfileforChildren's Hospital Colorado

My daughter requires a whole-body *** to monitor her rare disease. The disease is so rare, we are required to use Children's Hospital Colorado Radiology because their radiologists are the only ones who can read the images for this rare chronic illness. We have done 4 whole body ***s at Children's starting in 2021 and the price of the services have not changed per my EOB. I was told in writing by the Hospital through emails from the billing department manager, and through an estimate, how the Hospital would be coding the procedure and was assured it would be processed the same as the previous 2 scans. I made sure to understand what the cost would be BEFORE going forward with the scan this past February 2023. When there was question of the cost, I delayed the procedure so we weren't in a position to owe more than we expected. I have emails and estimates from the billing manager confirming this is the case. I was also working closely with our employer benefit specialist.To my surprise, I received a $1700 bill. Children's initially told me this is *****'s error. When ***** confirmed they processed correctly, I filed a grievance at Children's and they passed me on to the manager of the billing department. She, *********************************, confirmed with me this was an insurance issue and has been working with me the last year to resolve this. She initially thought there was a problem in the submission process between Cigna and Children's, or an issue with the new claim format that was causing Cigna not to see "TC Modifiers" and they even put the bill on hold while they sorted it out. All the while continuing to put in writing to me the way they coded the bill using TC modifiers. All of a sudden 11 months down the road, when the time has passed to file a formal complaint, Children's says they billed correctly, and I owe them $1700. I did my due diligence by doing all I could before the service was provided to know my out of pocket. There wasn't any more I could have done to know the cost. The only loser in this situation is the consumer. Our doctor had told us we could scan 1 portion of her body instead of the whole body if the price was going to interfere with our ability to do the *** scan. This is why I worked so hard before the procedure to understand what it was going to cost. Had we been provided the correct information, we would not have opted for a whole body mri and would have chosen a different procedure and maybe a scan of just 1 of the most troublesome areas. Children's took that choice away from me through a bait and switch. And now they can send ME to collections for their erroneous information.Hospitals should not be allowed to scam patients like this. In any other industry, if the business provides misinformation or bills incorrectly, they fix their mistake and make the customer whole. My co-insurance amount went from owing nothing, to now owing them $1700. This is not ethical and certainly in no way good business practice. I would like the Hospital to make good on their word and write off the balance of the co-insurance owed. At the very least, give me the discount you were going to provide to my insurance company. I did my part to understand the cost in good faith before going forward with the service. Do better Children's Hospital Colorado.