This Business Is Not BBB Accredited



(888) 979-6760


999 18th St STE 240
Denver, CO 80202-2441
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 03/13/2012
Contact Information
  • Sol Santistevan, Social Media & Customer Support Associate
Business Category
  • Online Education
Service Area
Alternate Business Names
  • Sympoz Inc
Methods of Payment
  • On our full site: Classes and supplies can be purchased using most major credit cards or your PayPal account.  

    On the Android App: Classes and supplies can be purchased on the app.  Patterns are only available for purchase on our full site.

    On the iOS App: All payments made via the app will be paid via your iTunes account.  Please note that Craftsy is unable to issue refunds for payments made via iTunes as they go directly through Apple.  You will need to contact Apple Support to request a refund. 

Refund & Exchange Policy: 

If you happen to find a class that you’re not entirely thrilled with, we are happy to help you return it within 30 days of your purchase.

 A few things to note: 

We are not able to offer class exchanges

We are unable to refund a class purchased outside of Craftsy, including but not limited to: iTunes, Jo-Ann, Amazon. This is because the payment does go to that company. To request a refund for a class purchased through a third party, please contact them directly

We also offer returns on non-edible supply items in their original condition within 30 days, and free return shipping within the US. You can submit a return request at



Get everything you need for the crafts you love. Learn from the world's best instructors in our online classes, find the perfect supplies, download inspiring patterns and much more.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Craftsy include:

  • 4 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.


This Business Is Not BBB Accredited


Customer Review Rating:


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