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Find a Location

Planet Hyundai has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Planet Hyundai

      15601 W Colfax Ave Golden, CO 80401-3937

      BBB Accredited Business
    • Planet Hyundai

      15701 W Colfax Ave Golden, CO 80401-7424

      BBB Accredited Business

    Business ProfileforPlanet Hyundai

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.57/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/15/2000

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Planet Hyundai has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Planet Hyundai

        15601 W Colfax Ave Golden, CO 80401-3937

        BBB Accredited Business
      • Planet Hyundai

        15701 W Colfax Ave Golden, CO 80401-7424

        BBB Accredited Business
      Location of This Business
      15601 W Colfax Ave, Golden, CO 80401-3937
      BBB File Opened:
      12/15/2000
      Years in Business:
      28
      Business Started:
      1/1/1996
      Business Incorporated:
      1/1/1996
      Accredited Since:
      12/15/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Jamie Payne, COO
      • Mr. Hoan Bui, General Manager
      Contact Information

      Principal

      • Mr. Jamie Payne, COO

      Customer Contact

      • Mr. Jamie Payne, COO
      • Mr. Hoan Bui, General Manager
      Additional Contact Information

      Fax Numbers

      • (303) 279-1561
        Primary Fax

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      1/27/24 I brought the car to Planet Hyundai for an alignment after I bought new tires elsewhere. When I picked up the car, they told me the CV axle was cracked and leaking grease and needed to be replaced. I drove it home, then when I searched online, it sounded like it would be dangerous to drive it like that, so I brought it back on Mon. 1/29 to have them replace the axle.After I picked up the car, I noticed that it was drifting from side to side when I drove it, so I brought it back on Fri. 2/9. The advisor told me that I needed to replace the tie rods, and that theyd have to order the part. The car was finally done on Wed. 2/21, but I couldnt pick it up until Fri. 2/23. As soon as I picked up the car, and also driving home on the highway, I noticed that the car was driving even worse than before it was still drifting, but more, and the steering was really loose and was vibrating on the highway.I wanted another opinion, so I made an appt. at ******** Hyundai for Thurs. 2/29. ******** got back to me the same day and told me that the issue is that the ball joints need to be replaced (+ another alignment), and that the tie rod and axle installation werent done correctly. They werent able to tell if the tie rods or the axle replacements done earlier were necessary, because the work had already been done, but this is the video of them showing the issues with the tie rods.Video from ********: ************************************************* I wanted to have ******** Hyundai fix the problems with the tie rod and axle installation that were done at Planet Hyundai, but they said it would be labor intensive, so they asked if I want to bring it back to Planet Hyundai for that. But I really dont trust Planet Hyundai at this point, so I'd like to have ******** fix the old and new problems, and to be reimbursed for redoing the work that Planet Hyundai did incorrectly.
      Read More

      Customer Reviews

      7 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      KENNETH T

      1 star

      03/27/2024

      GOT AN OIL CHANGE DROVE IT ACROSS THE COUNTRY 2200 MILES AND STRANDED ON INTERSTATE 85 WITH ALL THE OIL ON THE HIGHWAY CAR SHUT DOWN 25 DAY AFTER THEY SERVICE HAD IT TOWD TO THE DEALER NEAR ME STILL THERE JUST TO LET YOU KNOW... OVER A MOUNTH AGO. FROM WHAT ****************** SAID THE OIL PLUG FELL OUT EVEN AFTER THE ***** IT THE PLUG WAS STILL THERE NOW THE ***** BAD NOT DRIVEABLE IVE BEEN ON THE ***** TWICE WEEK DEALING WITH THISCORPARTE BOTH DEALERS AND PLANET ******* IS REFUSING TO FIX THIS *****. 10 YEARS OF SERVICE AT THE DEALERSHIPS ACROSS THE COUNTRY EVEN MY MOM HAD THE BATTERY REPLACE AT THE DEALER 10 YEARS INTO ******* AND I AM STUCK WITH 4500 DOLLERS THAT I HAVE TO PUT INTO THIS CAR LOYALTY IS NOTHING ANYMORE. DISAPOINTED IS AND UNDERSTAMENT OLNY SERVICE AT DEALER WHAT A WASTE. IF YOU HAVE A SHOP YOU TRUST GO THERE DO NOT I REPEAT DO GIVE THEM THE **** OF DAY FOR ANYTHING ***** IS THE HEAD SERVICE MANAGER **** IS HIS ASSISTENT AND THE ** IS *************** THESE PEOPLE ONLY CARE ABOUT BUSSINESS. THIS A BAD PLACE I DO NOT RECOMEND AT ALL..

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