Business ProfileforFoundation Auto Colorado

I purchased a new Suburban Duramax from this dealership in July. I took it in for its first service at the beginning of November, during which service my car was damaged on three panels on the passenger side. (2 dents on each door and a scratch spanning from under the passenger front door to the rear wheel well.) I contacted their service department to inform them of the damage with hopes of quickly resolving the issue with the dealership. I was asked to provide photos of the damage, which I did the same day, and informed that they take pre-service pictures on every vehicle. Great. This should have been a quick resolution then. This service associate [***************************] followed up with me (when I initiated contact) two or three times, indicated that they were reviewing video footage to determine what happened, and then stopped responding after two or three correspondences. I then spoke with a manager [*****], who promised to follow up, but did not nor did he respond to my voicemails. After two individuals failing to respond, in mid-December, I was in contact with a service department manager [*****] who promised to follow up and call me back the following week. He did not. When I contacted him again, he indicated that there are only two individuals who can review video footage and he would follow up with me and get back to me the following week. He, again, did not. I left a voicemail on Tuesday, which as of today (Thursday 1/11/24) has not been returned. It has been over two months since this dealership damaged the brand new vehicle I purchased from them. They have not provided photos taken upon arrival, they have not offered any explanation or conclusion of the alleged ongoing investigation they claim to be conducting. Most telling, they do not follow up. Everything about this situation is unacceptable. It appears that I will have to escalate this through a third party to get proper accountability for the damage.