Business ProfileforAmerican Moving

We hired this American Moving to move us from ** to CO. While the loading met expectations, the delivery failed miserably. From the point of loading our home, we had no proactive communications on the delivery. I would call and leave a message with the move coordinator and wouldnt hear back. I would call the Salesperson/Owner and he would call back but didnt seem to have complete information. The delivery date changed last minute. When the movers arrived at our new home it was in a U-Haul truck and trailer with some of our furnishings strapped to the top of the trailer. The two men who arrived had just driven ***** miles. ***** was no additional crew. ***** was no supervisor. They didnt do a walk-through of our home. They didnt ask questions. They didnt take any steps to PROTECT our new home. When we asked about protection, they responded they didnt have any. They eventually left in the moving truck to buy some. We called American Moving to state our dissatisfaction We were told this is the crew that was available and there was nothing else they could do.My wife and I (both in our 60s) helped carry many of the boxes and directed some of the boxes to be put in the garage to save time due to the small crew. In the end, the unloading took from 11:10am to 9:30pm and the movers left before everything was complete. Several pieces of furniture were damaged and a new carpet soiled from the movers shoes. We will process an insurance claim for the furniture. We hired and paid $15,000 for a professional moving company. This is far from what we received. This was, at best an amateur, unorganized, uncaring delivery of our furnishings (repacked in a smaller U-Haul truck and strapped to the top of a trailer)! If we had known this was the service we'd receive we never would have hired ******/American Moving. Even after requesting to speak to the salesperson/owner of American Moving, he hasnt responded and delegated any interactions to a subordinate.

We at American Moving & Storage are committed to providing high-quality services and value the feedback of all our customers. We've noted the concerns shared in recent reviews and want to express our dedication to resolving any issues that arise, always aiming for the satisfaction of our clients.We appreciate the feedback provided and are actively implementing changes to enhance our service quality. Every piece of feedback is an opportunity for us to learn and improve.While we cannot discuss specific details due to privacy concerns, we are dedicated to resolving matters in a way that respects both parties' needs and expectations. We believe in fair resolutions and are committed to the principles of customer satisfaction and service excellence.Though direct communication may not be possible in every situation, we remain open to constructive dialogue and are willing to explore all avenues to reach a satisfactory conclusion for everyone involved.For anyone with outstanding concerns, we encourage you to reach out to us directly. Our team is here to listen and work with you to address any issues, aiming for a resolution that is fair and satisfactory.We are grateful for the chance to address and rectify any concerns. Our goal is to ensure that every customer's experience with ********************** & ******************** reflects our high standards of service and customer care.To discuss any specific issues further or if you have additional feedback, please contact us at ************. We look forward to the opportunity to make things right and improve our services for all our customers.Thank you for your feedback and the opportunity to serve you better.Warm regards,American Moving & Storage