Customer ReviewsforIbotta, Inc.

Ibotta deactivated my account. I had close to $100 in my account. I wrote in and told them I could not withdraw my money. No response besides the automated your account has been flagged and basically accused me of fraud. Over the past few weeks I had shopped more than usual to meet a higher bonus offer and I even explained this issue. I have the receipts and products that I could even send them proof of. The same thing happened to my sister whose account they deactivated as well. Both of us had a high bonus when then they decided to do this. Ibotta is nothing but a bunch of scammer who make money off of us buying stuff and when they have a high payout they refuse to give it to the account holder.

Hello. Thank you for notifying us of the concern. We apologize for any inconvenience or frustration experienced. The Saver wrote our Account Review Team on 04/21/2024 as they could not access their account. Upon review of the Saver's account, the activity verified indicated fraudulent behavior. Please note that we reserve the right to permanently deactivate Ibotta Saver accounts based on shopping behavior. Ibotta's Terms of Use can be found here: **************************. Unfortunately, we are firm in our decision to maintain the deactivation of this account. We appreciate the Saver's cooperation and understanding. Thank you.

I tried getting my cash back for 5days with no success. I didnt everything that the help desk suggested and got no success. The customer service is terrible.

Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 04/18/2024 as they could not access their account. After review, we determined that *****'s account was deactivated in error. We restored full access to the Saver's account and earnings. We apologize for any inconvenience and appreciate the Saver's patience and understanding. Thank you.

I completed a $1 shopping survey I received via email from ibotta on 3/19. Fine print indicated it may take 7 business days to see the bonus. After 8 business days, I contacted customer services since I still hadn't received the bonus with attached screenshots of the survey email I received. I receive a response telling me I should wait 7 business days and resubmit - they didn't read the ticket at all...it had already been 8 business days. Then, I have to go back & forth 5x with their lousy customer service as they keep asking for the same things...1) a survey link...not provided...it was just a button that said "Take the Survey", 2) an icon at the top of the email...I have no idea what that even is...3) what the survey was about...at this point, I can't even remember, and I can't get back in because I've already completed the survey and 4) the amount of the bonus...CLEARLY shown on every screenshot of the survey email I've sent them. I don't know what's going on at Ibotta - they used to be really good about issues. Not anymore. I get the feeling their reps have been advised to make it as DIFFICULT as possible to award whatever amount has been promised as either product offers, bonuses, or surveys...basically amounting to fraudulent offers. Such a waste of my time...and THEIR time.

Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for $1.00 Survey. A member of the Care team has applied cash back to the Saver's account for the bonus. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

I recently was "cheated" out of $9 in cash back. After contacting the Ibotta team, their excuse was there was a glitch in the system. Since this wasn't my first time contacting, they refused to credit me for my bonus that was achieved. Use at your own risk. Seems like if you have any sort of trouble, they'll help you the first time, but after that, you're out of luck.

Hello. Thank you for notifying us of the concern. The Saver reached out to the Care team regarding missing cash back for LISTERINE Clinical Solutions Mouthwash offer and Weekend Warrior bonus. A member of the Care team has applied cash back to the Saver's account for the offer/bonus on 03/27/24. If the Saver encounters similar issues in the future, we recommend they contact Care through our ************ We appreciate the Saver's patience and understanding. Thank you.

I got a offer from ibotta went to site and made purchase. Went back on ibotta no money and nothing pending. I went to help on ibotta site they had me sent the offer and paid receipt. Now they are saying I bought a trial period one year is not a trail period. The are a bunch of scamer. I will not use the app again.

Hello. Thank you for bringing this to our attention. The Saver contacted our Care Team on 03/25/2024 regarding missing cash back for the Bark Box offer. After reviewing the Saver's account, we discovered that necessary details such as the Subscription ID: located on your subscription receipt or confirmation, was not provided. Our Care Team requested these missing details on 03/25/2024, but they have not been received yet. We encourage the Saver to contact our Care Team through the ************ where we can assist. We value the Saver's cooperation and understanding. Thank you.

These people are crooks! They dont let people withdraw their funds if under $20 and then they dont offer an alternate method. So if the money sits there, they steal it back for themselves in the form of fees. If a customer is offered funds for using their platform, it should be the customers money to use or withdraw as they please. If it wasnt for the customer doing all the work and making them money to begin with, theyd have nothing. Brilliant way to steal from millions of Americans. I hope they're exposed.

Hello. Thank you for notifying us of the concern. Account Maintenance Fees will not be deducted from an Ibotta account balance if an offer is redeemed within six months. If an account lapses six months without an offer redemption, Ibotta will deduct an amount equal to $3.99 from the accumulated Ibotta earnings each month the account remains inactive (Account Maintenance Fee). These fees are charged to Savers' Ibotta account earnings and are never deducted from a linked debit or credit card. Before the end of the six-month inactivity period, we will remind Savers to redeem an offer so that they can avoid incurring Account Maintenance Fees. For more information, Savers can visit *******************************. We appreciate the Saver's patience and understanding. Thank you.

Two stars because I at least have $23 cash back, however, it should be closer to $40! I buy items submit the receipt and most of the time dont get the rebates they promised! I SCAN THE **** PRIOR TO PURCHASE, SELECT THE OFFER AND READ THE OFFER REQUIREMENTS!!! Im doing my part! Problem is, I might buy more than I really need to thinking that I will be getting the item for less money. I go to see if my latest submitted receipt yielded the cash back I expected and the shopping trip doesnt even show up in my history!!! When you try to find out how to resolve the issue, you get a bot! I want a person! JUST HIRE PEOPLE!!! Im probably going to stop using Ibotta and I definitely wont recommend it to anyone. WE ARE ALL STRUGGLING WITH MONEY AND RISING FOOD COSTS IN A GARBAGE ECONOMY! I wouldnt recommend this to service to people I dislike!

Hello. Thank you for notifying us of the concern. Unfortunately, we could not locate a Care ticket from the Saver. Savers are encouraged to contact the Care team at help.ibotta.com where we are always happy to answer any questions or concerns. We appreciate the Saver's patience and understanding. Thank you.

Total Scam!! I tried to withdraw and they made excuses why they could not give me my money!!! Do not use this App!!!

Hello. Thank you for notifying us of the concern. The Saver wrote to our Account Review team on 01/19/24 due to a withdraw error. Our automated system flagged the Savers account for review based on one of the following reasons: *********** shopping behavior, or account audits. The Savers account was reviewed, full access was restored, and the Saver was informed on 01/20/24. We appreciate the Saver's patience and understanding. Thank you.

Ibotta deactivated my account without telling me exactly what it is that was suspicious. I dont even use the app that much but I did refer a family member and then all of a sudden my account got locked. I had almost $40 in rewards and that is all gone.

Hello. Thank you for bringing this to our attention. The Saver wrote to our Account Review team on 01/17/24 as they could not access their account. The Saver's account was deactivated due to a violation of Ibotta's Terms of Use. We reviewed the account, and as a courtesy, we have restored full access to the Saver's account and earnings. Violating Ibottas Terms of Use may result in temporary or permanent suspension. Savers can review Ibotta's Terms of Use here: **************************. We appreciate the Saver's patience and understanding. Thank you.