Business ProfileforHotels for Everyone
Current Alerts For This Business
BBB files indicate a pattern of consumer complaints filed against this business. Consumers primarily report concerns around service issues, refund issues and customer service issues. Prior to the business's closure, consumers alleged that reservations booked through the business were not found by the hotel when consumers called to confirm or arrived for their stay. After the business’s closure, consumers alleged that they received an email notification indicating that the business is closed and that reservations had been canceled. Regarding refund issues, consumers allege that although there is a free cancellation policy, refunds are never received. Additionally, consumers allege that they are informed that they will need to contact their bank regarding a refund as the business is no longer in operation. Lastly, consumers allege that this business does not provide responses to customer service inquiries. Specifically, consumers claim that they are unable to speak to a live representative and the business fails to respond to phone calls or emails.
On August 2, 2019, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of June 24, 2020, BBB has had no response.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 6873 Westwoods Cir, Arvada, CO 80007-7687
- BBB File Opened:
- 7/11/2013
- Business Started:
- 9/3/2010
- Business Started Locally:
- 9/3/2010
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Matt Garton & Associates LLC
- Business Management
- Mr. Matthew Garton, Owner
- Contact Information
Principal
- Mr. Matthew Garton, Owner
Customer Contact
- Mr. Matthew Garton, Owner
- Additional Contact Information
Website Addresses
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
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