4 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Eric S.
1 star12/16/2022
We are having some unusual issues with our furnace so we approached this company. We have had a couple other companies out to inspect our furnace and they did the general diagnostic on the unit which proved inconclusive. We informed the owner ****** that this was not a normal service call due to we have already had basics done to evaluate the issue with no solution, so this would need to be handled at a higher level, which he was ok with that scenario. So when the tech showed up he went to the unit and only performed what the other technicians had already done which was not the plan. When confronted about this he said well i couldn't find anything wrong and i am unable to re create the issue. We tried to explain what the other people had seen and his comment was well i don't know how to pull up the error codes like the other tech did. So to say this guy was not even in the same ball park as the other techs is an understatement. To top it all off he said well guess i get to charge you now since were done here and gave us the price which was different than we were quoted. He came back a while later and said oh ah i need to charge you more they said but we had already wrote the check so he said well guess that will have to do and took it?????. What a joke these guys are and all they want to do is send him back out again to resolve our complaint. We want our money back due to they never did as promised by the owner to have the tech spend time looking at things other than what had been done already. Maybe if calling the manufacturer's help line to troubleshoot the issue could have been done which was discussed we could have been able to resolve the issue but now we have to get a real company out to do just that. My advise people look elsewhere for a company that communicates truth and follows through on promises.Review from R. V.
1 star11/04/2022
Worst company ever took 2 months to resolve the issue with our furnace and warranty company through service network first ******* came out and had no idea what they were doing . One tech cussed the whole time and was very rude . They finally installed a new furnace two months later didnt seal the unit properly and now our 96 % efficient furnace is probably about 40 percent efficient. Called ****** he is rude and because we questioned his charges on non covered charges he didnt want to come back to check for leaks and was very rude speaking to my husband. They also installed the pvc pipe in front of my ac connection and want to charge me to come back out and fix their mistake. So no and I mean do not ever call this company to do work for you .
Service Network Plumbing & Heating, Inc. Response
11/04/2022
We are sorry for your dissatisfaction. We do hope you would understand that our service is, for the most part, limited by the response of your warranty company. Since you are a customer of the warranty company and not ********************************************* directly Again, we are sorry and suggest you do take up your dissatisfaction with your warranty company directly. We have reached out multiple times to resolve your issue, with no response and will continue to help in any way we can.Customer Response
11/04/2022
Technicians do not and I mean do not know what they are doing. Issue isnt with the warranty company. It is with your company. You didnt install furnace properly you didnt seal the unit is leaking hot air before it even goes to the vents because your technician didnt seal itCustomer Response
11/04/2022
Resolve the issue . Haha you told my husband he was complaining and you basically didnt want to hear about it . And then you want me to let you back in my home after you continue to lie about charges and refuse to send me a invoice of charges. Basically calling my husband a liar .Review from Matt K
1 star06/24/2022
Had two techs come on separate visits to fix the ** unit. First tech didn't have the tools needed to be able to do anything, so he walked around and looked at things and then left and said they would have to schedule someone to come back out. Not sure why he came at all. Second tech attempted to install an isolation relay, couldn't do it, then wired the system back up wrong, left a wire not connected, didn't check to see if the system was working, didn't check anything else in the system, and then left. As it turns out the ** system was blowing out warm room temperature air. Suffice it to say, two visits and the system was actually in worse condition than before they came to work on it, so I'd have to say avoid this company.Service Network Plumbing & Heating, Inc. Response
07/05/2022
We are sorry for your dissatisfaction. We do hope you would understand that our service is, for the most part, limited by the response and direction of your warranty company. Since you are a customer of the warranty company and not ********************************************* directly we can only do our best to please you but our main responsibility is to our customer which is the warranty company. Again, we are sorry and suggest you do take up your dissatisfaction with your warranty company directly.Otherwise, a simple call would have gotten us out to reattach the loosened wire. We apologize for the mistake.Review from Shiva S.
1 star07/30/2021
Fidelity home warrant send these guys after two months the installed something as new blower for AC and didnt finish the job, and whatever they installed is not working. Dine with them and with with fidelity. What a joke.Service Network Plumbing & Heating, Inc. Response
07/05/2022
We are sorry for your dissatisfaction. We do hope you would understand that our service is, for the most part, limited by the response and direction of your warranty company. Since you are a customer of the warranty company and not ********************************************* directly we can only do our best to please you but our main responsibility is to our customer which is the warranty company. Again, we are sorry and suggest you do take up your dissatisfaction with your warranty company directly.
Customer Review Rating
1/5stars
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.