Business ProfileforElite Construction

Don't use Elite Construction. They do not communicate well, don't tell the truth, and are bullies. Company emailed me Thursday evening saying roofing material and job was to start on the following Tuesday. I had never signed off on the cost of the roof, the color of the shingles, or god only knows what other work they were expecting to do. In August contractor said he would get me a contract to sign, but never did, so I figured they were waiting on me to finalize the scope of the project I wanted done. When I said I was not ready for the roof to be done, I was told I had already signed a contract and that they had already ordered the materials, so it was still on the books. They were so persistent that they were coming on Tuesday, I asked if I needed a lawyer and asked for a copy of the "contract" that I had signed. When I pushed for a copy of the contract, they had to admit they did not have it. As for the insurance company, I told Elite that I needed the some of my siding and a sliding glass door replace and they said they would work with the insurance company to get it covered. When I asked for status update, they said they asked the insurance company for the repairs, and it was denied. I called the insurance company to understand the denial, and the insurance company said they had not denied the siding or door, only the extra money Elite had asked for the roof. After working with the insurance company, I was able to get more money for my siding and door, even though Elite supposable could not.When the company first came out, they asked me to sign a form they said they needed in order to talk with my insurance company. I did not get a copy of this form. This is what they were using to try to scare me into letting them do my roof. What a horrible experience.

We would first and foremost like to extend our sincere apologies for any inconvenience or misunderstanding that *** have occurred. At Elite Construction, our core value revolves around delivering the utmost quality service to our clients. Ensuring clarity and transparency is paramount, and we truly appreciate you bringing your concerns to our attention.

To address the specific points raised:

Insurance Communication: The process of communicating with insurance agencies can sometimes be complex, with various adjusters having different preferences on their interaction with contractors. We strive to be diligent in our communication to ensure that all relevant information is presented for claim assessment. In this instance, while we might have experienced challenges with a particular desk adjuster, we are pleased to know that they rectified their oversight with your claim. The intention was never to neglect our responsibility, and we regret any misinterpretation of our actions.

Contingency Agreement: We understand the confusion surrounding the "form" or contingency agreement you mentioned. A copy of this document, which was signed by a previous employee, unfortunately did not get uploaded to the file, causing some of the subsequent misunderstandings. We acknowledge this oversight on our part and have since taken measures to ensure such lapses do not occur in the future.

Penalties and Contract Provisions: Our agreement provisions, including penalties post the 72-hour window, were implemented to safeguard the interests of both parties, given past experiences with unscrupulous clients. We recognize that these clauses *** seem stringent, but they are there to ensure fairness and trust in our business transactions. Nonetheless, in your case, recognizing the situation and the absence of the signed agreement, we have waived the penalties.

Permit Fees: The only request we have made is related to the permit fees. These fees are non-refundable expenses incurred on our part. We humbly request understanding on this front as this is a standard practice in our industry.

In conclusion, at Elite Construction, our reputation is built on trust, transparency, and delivering quality. While we deeply regret the present situation, we are committed to rectifying it and ensuring that such instances are avoided in the future. We are keen to open a direct line of communication with you to further discuss and resolve any lingering concerns.

Thank you for your understanding and patience. We value your feedback and will work diligently to restore your trust in our services.