Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Furniture Row has 95 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Furniture Row

      5740 Broadway Denver, CO 80216-1023

      BBB Accredited Business
    • Furniture Row

      3717 Call Field Rd Wichita Falls, TX 76308-2725

      BBB Accredited Business
    • Furniture Row

      924 Eglin St Rapid City, SD 57701-9525

    • Furniture Row

      2820 Richard Joseph Blvd. Joplin, MO 64804

      BBB Accredited Business
    • FR Living

      4425 Highway 31 E Clarksville, IN 47129

      BBB Accredited Business

    Business ProfileforFurniture Row

    Furniture Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 49 Customer Reviews

    Customer Complaints

    112 complaints closed in last 3 years

    27 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/11/2013

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Furniture Row offers furniture sales.

    Products & Services

    Furniture Stores , Furniture sales

    Business Details

    This is a multi-location business.

    Find a Location

    Furniture Row has 95 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Furniture Row

        5740 Broadway Denver, CO 80216-1023

        BBB Accredited Business
      • Furniture Row

        3717 Call Field Rd Wichita Falls, TX 76308-2725

        BBB Accredited Business
      • Furniture Row

        924 Eglin St Rapid City, SD 57701-9525

      • Furniture Row

        2820 Richard Joseph Blvd. Joplin, MO 64804

        BBB Accredited Business
      • FR Living

        4425 Highway 31 E Clarksville, IN 47129

        BBB Accredited Business
      Headquarters
      5740 Broadway, Denver, CO 80216-1023
      BBB File Opened:
      4/18/1978
      Years in Business:
      52
      Business Started:
      1/1/1972
      Business Started Locally:
      1/1/1972
      Business Incorporated:
      4/30/1997
      Accredited Since:
      10/11/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • FR Dining
      • FR Living
      • FR Bedroom
      • The Showroom @ Furniture Row
      • Furniture Row Bedroom
      • Furniture Row LLC
      Business Management
      • Mr. Bill Oechsler, CMO
      • Mr. Joe Dunmyer, Store Manager
      • Mr. Dustin Ingram, Store Manager
      • Mr. Patrick Mendoza, Regional Sales Manager
      • Ms. Angie Janca, Customer Care Supervisor
      • Mr. Scott Owen
      Contact Information

      Customer Contact

      • Ms. Angie Janca, Customer Care Supervisor
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      112 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      49 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      John and Judy H

      1 star

      09/16/2024

      Furniture Row will not fix an issue with fabric in our living room set.When we bought the warranty with purchase, she ( sales lady) said this is an amazing warranty , it covers EVERYTHING. Well the fabric on a seam was sewn to short and is splitting. They said from picture I sent it is wear. No one sits there. It is just me and my husband and this is false. Besides, the warranty covers everything!!!- she said. They won't even come out and look at it. I sent a picture to show defect brushing the fabric up a bit to show split. All they do is message me. Want them to fix it please.

      Furniture Row Response

      09/18/2024

      The customer provided pictures that clearly show a small spot on the side of the armrest that has either been scuffed or showing signs of wear and tear after 9 months of use.  There are no signs of any defective materials or any seams coming unsewn.  Furthermore, none of the seam is coming apart nor is there any visible stitching which would indicate it loosening.  This has been explained several times by multiple different people.  If there were an actual seam issue, we would be more than happy to repair it.  However, we cannot fix wear and tear or damages caused by outside sources.

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.