At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 620 10th Ave, Longmont, CO 80501-4534
- BBB File Opened:
- 10/12/2005
- Years in Business:
- 19
- Business Started:
- 9/1/2005
- Business Incorporated:
- 9/1/2005
- Accredited Since:
- 8/23/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- 24-7 Flood Restoration, Inc.
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Michael H Richardson, Owner
- Ms. Deborah Barone, Business Development Manager
- Contact Information
Principal
- Mr. Michael H Richardson, Owner
Customer Contact
- Ms. Deborah Barone, Business Development Manager
- Additional Contact Information
Fax Numbers
- (303) 495-5882Other Fax
Phone Numbers
- (303) 817-5091Other Phone
- (303) 495-5882
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
J. B.
05/17/2023
24-7 Restoration, Inc. Response
05/18/2023
Hi *****,
This is ***********************************, the owner whom you are stating, "trains his employees to systematically defraud your insurance". Let me start by saying that is simply patently false in every way imaginable. I have replied to you and your insurance company's questions and concerns enumerable times, and we have acknowledged that when we encapsulated the structural components of your home (one of the very last steps of the smoke odor mitigation process), there was some overspray and some issues with inadequate dust protection, and we modified our invoice such that your insurance company paid in full, and we believed our revision was satisfactory to both you and your insurance. This review makes me believe that it wasn't satisfactory to you, why you didn't say something 4 months ago in the emails that you were included on is curious, but I acknowledge your displeasure and humbly apologize. It should be pointed out your insurance approved our revised invoice in full, and insurance doesn't pay without thorough documentation and proof that the work was completed. We provided that with pictures and documents (receipts).
We are very sorry that you weren't happy with our services. We feel like we did a very good job and the few small mistakes that we made, we acknowledged, and we fixed, (when we were allowed) and the others, we revised our invoice to reach a satisfactory resolution, it least with your insurance company.
We try to learn from every mistake, and we will do things differently in the future to avoid these unfortunate situations in the future.
Customer Response
05/25/2023
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