Business ProfileforBaron Education

Greetings,I made a driving ****** with Drive Safe ******** on July 24, 2023, with an approval code 07979D with an amount of $ ******. Initially, I made an appointment for a driving ****** on September 02, 2023 ay 3:00-5:00 to drive. A customer service agent told me if I cancel between 72 to 24 hours ahead of my driving ****** date, I would get a full refund. She said all I need to do is inform them. I called today to cancel my ****** because my needs have changed and an agent (****) told me that he will email the corporate office and they will make a decision on whether they would refund me the full amount or some of it. I asked the agent that I want the full amount back as I do not require their services anymore. He said that it would take between **** business days to reach a decision regarding the refund. This is in contradiction to what I was originally told by another representative of Drive Safe ********. I would like to be refunded the $ ****** I paid in full. Drive Safe ******** also should not tell customers that they can get a refund if there is a more complex, onerous, and uncertain process involved in obtaining a refund.