Customer ReviewsforFront Range Stone, Inc.

I caution others against using Front Range Stone. They measured our kitchen countertop incorrectly then did not take responsibility for their mistake when they installed the new Corian countertop even though there was clear evidence that the new countertop that they installed is a full inch narrower than the countertop that they removed. Their excuse is that I signed their iPad form when they laser-measured the job. Very disappointing.

When we template we do laser measure the tops. We discuss certain design details. The peninsula was discussed and designed to have a 12 overhang which was signed off on, built and installed. Unfortunately, after we installed it was brought up that the overhang desired was what the previous top had and not the 12 agreed upon at the measure appointment.  

TERRIB*E company! Do not use! Rude and disrespectful with absolutely no common sense or integrity. We purchased our cabinets and countertops through *********** They used Front Range as their subcontractor for countertops. They sent a guy out to measure. We told the gentleman that we did not want seams. He said we wouldnt, but we would have to pay an additional charge for a larger slab and we would need to put brackets on the island so that it could hold the extra weight otherwise they would not install it. He said if they had any issues, they would call before the countertops were cut. So we paid the extra fee and installed brackets. We then contacted them a few weeks later as they asked about how many holes we wanted by the sink and what edging we wanted because that would also be an extra charge. (We called HD about the extra charge and they told us that was a lie and they would fix the situation.). On installation day, lo and behold there was a seam on the island and a seam in the middle of the sink on our * shaped counter. We refused installation and called Front Range. They were rude and disrespectful. I caught them in lies as well, but they told us because they had already cut it, we owned it and we would not receive a refund or a new countertop. After dealing with a not so friendly person, we asked that their manager call. The next afternoon they called and in a not so nice way said tough luck. They said since the installation guy didnt write down any notes about seams, that they werent required to call us because it is at their discretion. We then talked to HD and they investigated. After going back and forth multiple times, Front Range is going to refund us a whopping $250 for the extra fee we paid and agreed to for the large no seam slab. We get that there is a seam on the * shape, but at the sink?No common sense and no accountability whatsoever. HD said they would compensate some but refused to tell us the amount until after install.

Absolutely terrible in all regards. They will nickel and dime you for surprise costs that they previously said they wouldn't charge for, EVEN AFTER THE PROJECT IS LONG DONE! Getting them to respond to your emails and phone calls is like pulling teeth. Run far, far away from them! If you get them through *********** like we did, demand to use another company or you'll be spending twice the amount you originally estimated!

Front Range Stone is a third party installer for *********** We do not dictate, control or collect any monies. The pricing is establish by HD.Customer was installed by ********************** and customer signed off on the job. Customer still has a balance due to ********** for changes made by the customer. The store has reviewed the additional charges with the customer this morning, customer seamed to understand. ********************** does not establish pricing or collect monies.

********** cannot even include a PO number of this supposed additional charge that we apparently owe. We paid $845 for the backsplash that included the template back in May and were told that that was signed off on. Our project closed almost two months ago, and we signed off with both Front Range Stone and ********** on the completed project in late June, and it was closed. We were told that all fees were paid off. There is no reason for this additional charge and no explanation as to why or what we owe. ********** is still reviewing this, so any form of understanding was not established. Lack of communication and organization seems to be apparent in your company.