Customer ReviewsforAmerican Auto Shield, LLC
473 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Gregory J
1 star09/06/2024
To whom this may concern I would not recommend this place of business, I've been trying to obtain my reimbursement for five months now and all I have got is excuse after excuse and the run around. I uploaded my receipts as i was informed to do so. and I would get my refund for my left window motor I still have yet to receive it. A customer service representative by the name of ******** **** up on me excuse me of doing acts that in which I did not do defamation! she stated that i took parts to a repair facilitate and had them install the parts and tried to contact them to get a reimbursement. I am so upset that i have been trying to obtain my reimbursement for five months that has cause me a great deal of stress and pain. I been a loyal customer for 4 to 5 years in this is the out come. I was sent to a repair shop by car shield that just took my ***** dollars for a misdiagnosis of my driver side window, the *** said it was the switch but turns out to be the window motor that is cover under my warranty. So I went into another shop to get my window repaired and it was the window motor which i paid ****** for they are not trying to refund my money back. I spoke with muilple customer repersentive and they said that i would receive my refund when i called today I was giving the run round again and was told differnt things now I am waiting on a supervisor call again.American Auto Shield, LLC Response
09/09/2024
Hello,
Please send your paid invoice to ********************************** for further review so that we may properly address your concerns.Review from Irwin M
1 star09/04/2024
Car shield and American auto shield You will make you jump through an insane amount of run around. Nothing is ever really covered you always pay out of pocket. And also prepare to not have your vehicle for weeks. Youll get a rental but still pay a portion of it. Not worth it. **************** from both Car ********************** and ********************** is horrible. Update I had another horrible experience they just lost a law suit were they need to pay due to false advertisement. My engine is not covered even though the advertisements say they are. I have all service records nothing I caused or could've prevented the engine failure and now I'm stuck with the bill no resolutions. they will find loop holes and ways to get out of paying any amount of money. Just false promises and misleading advertising. I will be contacting the Better Business Bureau. BBBAmerican Auto Shield, LLC Response
09/05/2024
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ********************************** with your contract
number so that we can properly address your concerns.
We look forward to hearing from you.-Customer Relations
Review from Louise B
1 star09/03/2024
The worst customer service and payment process. Currently waiting over 3 months and still no check no answersAmerican Auto Shield, LLC Response
09/04/2024
In review of the notes on your account, you were contacted on 9/3 regarding your rental reimbursement. Please contact American Auto Shield with any additional claim questions at ************. -Customer relationsReview from Thomas L
1 star08/14/2024
STAY AWAY!!! BUYER BEWARE. NOTHING AMERICAN ABOUT THIS COMPANY.Stay away they don't honor their contracts. They are long to respond and. They are very friendly to get your business, once they take your money and an issue arises, they will not stand by you. They will come up with a reason to not approve the repair and they when you ask for proof of the denial, they will send you to the mechanic who they recommended to obtain the proof. At the end of the day, they could provide why they are ******* the repair and why would I have to deal with the mechanic when I am Car Shields customer. When asked how I appeal this decision rep told me to review my contract. UNSAT **************** is all aspects STAY AWAY BUYER BEWARE!!!!!!!!American Auto Shield, LLC Response
08/15/2024
American Auto Shield examined your claim based on the review you have provided. We will be reaching out to you directly to resolve this in a timely manner.
Customer Relations.
Review from Robert M
1 star08/12/2024
Delaying service to repair my vehicle.my car is still on the lot.American Auto Shield, LLC Response
08/14/2024
Our records indicate that you have an open and pending claim.
Please reach out to claims at ************ with any further claim concerns.
Customer Relations
Review from Carl G
1 star08/12/2024
Absolutely unreal how BS this company gives someone when a paying customers needs repairs done for a COVERED part, as another party below stated... They will find every loophole to not cover you. Nor will they give you copies of the reports for your own vehicle. Example- I asked one of there employees today how do they determine they won't cover something, the response.... "It would depend on what the shop finds and you would be surprised how much they can tell" I then asked how would tie rods be covered when they breakdown? The response..." well, if it was broken due to a pot hole, that wouldn't be covered because that a collision incident. Or it the part had a missing bolt and/or s**** Or if the part rusted out." OK. So you mean to tell me, that I have coverage from a covered breakdown and it wouldn't be covered even though a broken tie-rod is a breakdown? Unreal. For the record, my tie rods are not broken, I was just asking for an example and that was the response I got. Please do not waste your time or money with anything from this company. Complete fraud and will constantly find a loophole.American Auto Shield, LLC Response
08/14/2024
Upon further review it appears your claim was reopened for review.
Please contact claims at ************ with any additional questions.
Customer Relations.
Review from Victor c
1 star08/07/2024
I am wondering am I wasting my time making this complaint because if you don't know by now, she'll company is one of the most corrupt country companies in the countryAmerican Auto Shield, LLC Response
08/14/2024
Based on the information provided your contract was cancelled
We are sorry to lose you as a customer.
Customer Relations.
Review from Demetra D
1 star08/06/2024
Financially devastating!!! They ordered a rental car from a well known rental company for me during my A/c repairs but they had no cars anywhere were available. I called to let them know know, They assured me I would not have to come out of pockets for the rental and would be reimbursed. When I made the claim the amou they agreed to was 1/3 of what I paid. When I asked they said they pay $100 a day for 7 days. I was under that . I used priceline to make sure I was not going over the rental reimbursement cost. The total was $666 for 8 days. They only approved $220. They did not budge. The ** went out again and I took it in two days after Hurricane *****. It was sent to a restoration facility for a fender ****** after the storm and the facility found the issue with the A/c and it was not related to the fender ******. I called car shield they said they would cover it since it A/c . I gave them name of facility and my repair advisor. No one ever called me back to tell me it was not taken care of so I got blind sided with another $538 for the A/C. I am still waiting for my $220 Rental car reimbursement and now out of $538 because they denied the claim when I turned in for reimbursement even though they assured me it would be covered under my A/ C policy. I take care of my handicapped mother, mentally ill brother and my two girls one in college and other a junior in high school. They do not care about the financial damage they cause hiding behind loopholes instead of doing what's right!!! I pay $189 per month to this unscrupulous company.. Please read and stay far away from them!?American Auto Shield, LLC Response
08/07/2024
American Auto Shield examined your claim based on the review you have
provided. The results of this investigation indicate that the claim was
adjudicated correctly according to specific terms and exclusions of the Vehicle
Service Contract.Please contact customer service at ************ if you have any further questions.
Review from nick T
1 star07/31/2024
This company is stealing from good hard working people. Dont give them your money.American Auto Shield, LLC Response
08/07/2024
Thank you for bringing this to our attention.
American Auto Shield examined your claim based on the review you have
provided. The results of this investigation indicate that the claim was
adjudicated correctly according to specific terms and exclusions of the Vehicle
Service Contract.Review from Teresa M
1 star07/31/2024
This company is absolute trash! My car has been in the shop for 3 weeks, and Carshield sent over a part that doesnt fit. When I needed to extend my rental, the representative was rude and said they wouldnt do it even when it was CARSHIELDS fault for sending overs part that didnt fit.American Auto Shield, LLC Response
08/12/2024
It appears upon review your claim is open and pending.
Please contact claims directly at ************ with any further questions.
Customer Relations.
Customer Review Rating
Average of 473 Customer Reviews
Contact Information
14033 Denver West Pkwy Ste 200
Lakewood, CO 80401-3455
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 7:00 AM - 2:00 PM |
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