Customer ReviewsforPride Auto Care

. I brought my 2013 ****** Sienna to you on November 21, 2022, for an oil change. I was contacted by a technician and advised that my vehicle needed a multitude of repairs, to include differential oil change, cabin air filter, spark plug replacement and fuel injection cleaner. I was immediately wary as I reviewed my vehicle repair records and noted that the cabin air filter was replaced on my last oil change, done by you in July 2022. My records also showed that the differential fluid was replaced in April 2022, when the vehicle had ****** fewer miles. I spoke with ****, and expressed my concern that Pride Auto was recommending services that were clearly not needed, and so passed on those recommendations.As the spark plug repair was quoted to cost $1,452.53, a major expenditure, I took this vehicle to another mechanic. The other mechanic conducted diagnostics, and wrote as follows, regarding the spark plugs The gap spec is .04-.044. Plugs measure .04 indicating almost no wear at all. Plug change not needed for at least another ****** miles. ********* the recommendation that fuel injection cleaning be performed, at an estimated cost of $204.99 the mechanic noted LTFT shows +/-5 at all ranges. There is no indication of any fuel restrictions- a fuel injection service will have absolutely no impact on engine performance.I find the actions of your business to be deplorable! It is predatory and unscrupulous to recommend services that simply do not need to be performed. Shame on you!

Dear ******, I apologize for the situation you describe above. I will look into this further and will follow-up with you on this asap, once I review this with our shop team for clarity. Have a good week.ap

Dear ******, again our ******* apologies . So, after looking into this, it looks as though the Technician and Service Advisors clearly missed the fact we replaced the cabin air filter last visit. That was our mistake. However, going through all your 4 visits with us 6/2,6/9,8/8and lastly 11/21, we cannot see where we serviced the differential fluid. As for the spark plugs, they are recommended by mileage at ******* by the manufacturer. This ia milage recommendation (not based on gap issues). Your Sienna was at ******* miles and since we are in a severe service state (city driving) even at ******* miles would not be an outlandish recommendation. So, our proactive thinking has been, instead of waiting for a misfire or a driveablity issue to occur and/or having poor gas economy and unburned fuel into the catalytic converters and possibly shorten its life, we recommended a full tune-up as the manufacturer recommends (not on a 'tech's' interpretation/version of what it needs),. The fuel induction service benefits speak for themselves in improving fuel economy and throttle response, especially with gas priced as it is currently. We usually recommend that annually. But please know that, yes, we dropped the ball on checking your car's history in our system. I assure you we make that mistake very very seldom and when we do we rectify it however we can. Our apologies again. I feel bad that your experience was not our usual best version. We've been blessed with over 30 years of great business and growth in the Denver ***** area and have an excellent reputation for honesty and integrity, not deplorable and predatory. If there is ANYTHING we can do to make this better for you, please let us know.

Worst auto repair shop I've ever been to they'll ******** you tell you lies overcharge you all with a smile on their face till you call them out on their ******** then **** will threaten to "push your car out" and not work on it anymore all after calling him out on not doing his job for 2 weeks knowing the situation

Dear ****, we are sorry for your situation and sad to see you posting on the social media of all our locations, when you actually only worked with one of our shops. Here is why we made the tough call to take the financial loss of paying your deductible from the extended warranty company and terminate working with you on the complicated repair on your hybrid Audi. Initially, weve tried incredibly hard to work with you, sir, but to no avail. The level of bullying, toxicity, out-of-control swearing and threatening behavior to our team is never justified and completely unacceptable. Even when asked repeatedly to work with us, to a positive resolution, and at a professional and human level, you continued with incessant swearing and abuse (recorded on our system). Especially now, in such a hurting and divided world, we choose to treat our people on both sides of the counter, especially our teams, with love and respect. Now, we must protect them from further abuse. After an in-depth review of the situation, our companys ownership group decided to discontinue working with you as we could no longer communicate with you at any civil level. For the record, and to reiterate, we have paid your **** in full to break this toxic relationship. We wish you the best of luck finding a repair shop to work with. But most of all we hope that you find peace and happiness in your life. Perhaps then the benefit of treating others with some semblance of decency and respect might be realized.

Pretty funny youre trying to twist the situation so much **** is the only person I spoke to he was a ******* he didnt do his job kept raising the price on me every time we spoke After taking my car to the Audi dealership I learned how much of a rip-off your business is Also I said the f word by saying what the * while on the phone with **** because it was over 2 weeks they added up 3k worth of extra cost and he wasnt man enough to hear someone upset and say what the * Your shop is trash I hope you stop ripping people off and doing your jobs right Hope you cant stop robbing people and treating people with respect sorry your guy **** is too soft to take any criticism Again your shop is the biggest scam shop Ive ever been to in my life all the time ******** and money you tried to charge me was fixed within a day of going into a Audi dealership and i didnt have to pay crazy amounts out of pocket Hope your business goes under from how you treat clients funny how you try and make this a one sided thing Oh you took care of the **** because it was a rip-off well over 3k over my deductible when I went and spoke to Audi they said only thing I wouldve paid is a deductible if I went there from the start

They inspected a car prior to buying. Told me it was good. I purchased it. It was a junk yard, demolished, horrible disaster of a car in the engine. I couldn't see that. I bought it and instantly realized it was damaged. They charged more than a ****** dealership to fix it. They seem kind on the outside. They are not taking any responsibility. Not even a slight discount for the part they played in the mistake I obviously made. I tried to make sure it was okay by consulting their expertise before I bought it. Justice is dead. Kindness is dead. They seemed so kind. They are not. Thanks for nothing. I cannot see how they take pride in this.

I would like to start by saying we are incredibly sorry to hear that *** had a bad experience at our locations. After Investigating the situation (see below for why the car was brought to us in the first place), I found that we had recommended a Pre-Purchase Inspection which costs $258 as we do with anyone wanting purchase a used vehicle. It consists of a very thorough 1.5 to 2 hour inspection of the car versus the Annual Vehicle inspection that *** requested instead at much lower price point, which consists of generally a 1/2 hour inspection. Understanding that neither inspection consists of any internal transmission or engine tear-down or inspection. Those inspections can be much more expensive and are only recommended when we or the customer suspect internal motor or drivetrain component failure. That was not the case here. Whenever we perform a Pre-purchase Inspection, regardless of what we find, we leave the ultimate decision of purchasing the vehicle up to the customer once we review and educate the customer on our findings. As a point of consideration, we do communicate that any used vehicle is in perfect condition or recommend buying it as that is not our call. Obviously, even after any observational inspection, we inform the customer that no one can know the future in terms of what the inner workings of the engine (or transmission for that matter) can be. If a larger issue is suspected or indicated in our inspection, we enlighten the customer accordingly with that data. We did not find that kind of situation with Kims car as we were only doing the annual vehicle inspection as ordered. In the case of the 2013 ****** Camry in question, we found an actively dripping oil leak that seemed to be coming from the back of one of the cylinder heads (moderate leak at that timeand all documented as needed) and everything else looked good observationally. And the vehicle drove well during our road test. Fast-forward 2 weeks and our Littleton location received a visit from the customer complaining about a noise while driving. At that point, we test drove the vehicle at that time and confirmed said noise was coming from the transmission. This problem was not present in our earlier vehicle inspection. We estimated several quotes on multiple transmissions applications ranging from new or remanufactured to used transmissions and used transmissions with a limited warranty. This was done in order to offer different price points and options for the customer in this situation. Given the fact *** was in such a rough spot, we completely understood her frustration and unfortunate situation and recalled her experience as anything other than as positive as we could given the scenario. We would be happy to refund all the money, $77, that we charged for the initial inspection (the only amount we ever charged her). For the record, we were not ordered to fix her car at any point, so we're not sure on that comment below.

Please see our comments and complaint response above submitted 2/24/22. thank you.