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Find a Location

Groove Ford on Arapahoe has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGroove Ford on Arapahoe

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/28/2011

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Groove Ford on Arapahoe offers car sales.

    Products & Services

    Automobiles

    Business Details

    Location of This Business
    10039 E Arapahoe Rd, Centennial, CO 80112-3781
    BBB File Opened:
    2/11/2010
    Years in Business:
    14
    Business Started:
    12/23/2009
    Business Started Locally:
    12/23/2009
    Business Incorporated:
    12/23/2009
    Accredited Since:
    2/28/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Vista FD LLC
    Business Management
    • Ms. Kelly Engl
    • Mr. Chad Yeknich
    • Brook Peterson, General Manager
    Contact Information

    Customer Contact

    • Brook Peterson, General Manager
    Additional Contact Information

    Fax Numbers

    • (303) 928-6968
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased my first ever car. I choose a Bronco 2024, brand new. While negotiating fianncing options and before. I brought up that i wanted GAP coverage multiple times and added how i wanted this for my new car. Was told okay and we agreed on a price. Finally after getting my paperwork signed, it was tome to head to finace and put my $2000 down payment. I was super trusting and was getting told what i was signing. A document i signed saying i denied gap coverage and a bunch of other services was signed. On that same document showing what I denied I a serivce I accepted was maintenance coverage. I remember being asked about maintenance and being told it was $3 a month so of course i said yes. All these other services i supposedly denied were never asked. Even though i asked multiple times about GAP coverage, i got pretty much scammed into signing it like i never wanted it at all. I submitted a document with this report showing what they say i denied and i not knowing signed. The other documents were the different offers i was negotiating about and had dent coverage removed, glass and other ones.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Elizabeth L

    1 star

    10/18/2023

    I purchased in 4/2023 and have yet to receive my title complete card, its now 10/23. Still waiting. They sent the paperwork to the wrong ******. I spoke with *******************************, title clerk after the two temp tags from the dealer expired. She said they can only issue two and to take a letter they will issue to the *** to get a third temp plate. I took it in however she wrote the *** incorrectly but still got the 3rd temp tag. I proceeded to call the *** and Groove **** for updates. I wasted my time and energy calling and emailing *******************************, title clerk at Groove ***** about 15 different times asking for an update. Absolutely no response. I even called the receptionist to ask if ******* still worked there. She said she did. ******************************* in the title **** is horrible. I also called to speak to the manager, told they were on vacation. How convenient. Never got back to me. The sales guy never responded to text. Later was told his cell phone number changed, how convenient. Ive never been so ****** when buying a vehicle and its not because they made a mistake, its because of the complete lack of respect and common courtesy they have.I currently have yet another temp plate, 4th one, (from the dealership, I guess they lied about only being able to issue two). I had been ignored for so long, I was a complete and total b**** to the receptionist and asked to speak with the manager, but instead I got ***** who happened to be the sales rep that sold us the car. He spoke with the title **** and told me that the title was resent to the correct ****** on June 1st but there was a correction that was needed. A f****** LIE!!! I called the *** the day before and they had nothing on file saying they EVER received paperwork.*****, sales, emailed me a 4th temp plate. Great another bandaid. Lied about only being able to issue two? Still response from *******************************, title clerk.*ucking APOLOGIES when you make a mistake and for Gods sake answer your f****** emails.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

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