Business ProfileforBy Choice Appliance Repair

We contacted By Choice Appliance in Westminster because our dishwasher is not properly cleaning the dishes and were told that the pump needed to be replaced and this would completely solve the problem. When *** showed up, he replaced the pump but did not check any other part of the dishwasher. I found this strange but trusted in his businesses' warranty on parts and labor. When we ran the dishwasher after he replaced the pump we had the same problem and were told that this was user error; which I completely disagree with since we have been effectively and efficiently using the dishwasher for two years with no problems and have been following all common use, maintenance and care recommendations from day one. When we attempted to use the dishwasher for a second time the new pump started leaking. Again we were told that it had been our user error that caused the leak, but that *** would be "willing" to come and take a second look at the problem. He once again arrived with a per-diagnosed solution and was very surprised when I showed him the dishwasher leaking. He fixed the leak and proceeded to make some minor adjustments to the machine to try and improve the original problem. As he left, *** told me that if the problem persisted he had no idea why; in essence dismissing any further responsibility on his part. Rod has take advantage of our family by per-diagnosing the most expensive solution to our problem, while treating us in a condescending manner and trying to hide his own lack of knowledge of our particular newer GE dishwasher model. We do not have low water pressure, low water temp., a clogged spray arm, a broken soap dispenser, clogged filters; nor do we overload the dishwasher or use the wrong soap. Yet, the problem persists and we demand to have our money refunded. I DO NOT trust *** and do not wish him to come into my home again, and I greatly appreciate any help that BBB could offer.