Business ProfileforAvalanche Air Conditioning & Heating, Inc.

Dear Mr. or Mrs.I am writing about the overcharging fee from Avalanche Air Conditioning & Heating, Inc. *********************************************************************** Last month our Bakery had some problems with air conditioning, so I called Avalanche which was recommended by ***** management group (former ******************* Management group).I called Avalanche on July 11 for repair services scheduling. I made an appointment for repairs on July 14, 2023, for 10am.On July 14, the technician came to our shop around 8: 20am, that is earlier than the original appointment at 10am.As I remember, the tech went up the roof top and checked the condition of Air conditioning and came back to our shop about 50min after he arrived. He explained someone opened the door of the compressor, so the wire of compressor was burnt showing the picture he took. I asked him to send me the estimate for repair and replacement for the new unit. Then he left around 9:20 am.On August 1, I received an invoice through the email from ******. The amount of the invoice startled me. I had to pay $430. So, I called the company and talked to ****** about the charges.She said it was calculated by their **** The tech started driving at 6:56 am. Arrived onsite at 8:19 am. Relocated his van a couple of times for roof access and getting tools. He left at 9:45 am according to the **** They charged by the half hour.I explained to her he only stayed on the roof less than 1hr as I remember. He did look at the units and took the picture to show us, but she said he did more than just look at the unit and did troubleshooting to get an accurate diagnosis. However, the conclusion was the compressor wire was burnt. I do not agree that the tech took 1hr 20min to get diagnosis. He only said to me your compressor wire was burnt and that is the reason why it did not work.The other one that makes me frustrated is their commute hours are all included in the labor fee. I had an appointment at 10 Am but have charged me for rush hour. Normal time is about 30 minutes to come to our store, but they spent about 1hr 25min on road during rush hour. I was charged for rush hour which does not make any sense. ****** said, if they charged per what the normal time is, they would not be in business.And they charged truck maintenance $50 plus 3hr labor $375 ($125 per hr.) and surcharge $5 and tax 8%I owed them a total of $430. They did not repair anything it was just to conclude the wires were burnt. He just looked for the spot to figure out the problem.I told her why I should pay for rush hour as labor fee and the tech did not stay on the roof that long more than 1hr. but she kept saying their GPS was tracking that way and she could give me 50-dollar truck maintenance fee discounts. I still couldn't accept their unfair charges so I told her I would file a complaint. She said you already received a discount on my bill that covers truck maintenance. I have no problem answering any questions regarding this.My question is whether it is legal for them to charge whole traffic hour as labor fee and plus truck maintenance and their all-labor charge is calculated by their own GPS which I cannot agree with. According to their GPS, which was emailed to me later, the tech spent time at our store 1hr. (50 min on the roof top and 10min for conversation with us for the conclusion) Total hours were less than 2hr 30min. It was not 3hr.I am leaving a complaint so they can stop their scamming behavior to small businesses people like me who suffer from many things in these difficult times, and I want them to give me a refund for excessive labor fee instead of 50 dollars truck maintenance discount.