Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Swift Pools Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSwift Pools Inc.

    Pool Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/24/2013

    Years in Business: 50

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1123 Capitol Trl, Newark, DE 19711-3921
    BBB File Opened:
    6/1/1979
    Years in Business:
    50
    Business Started:
    7/1/1974
    Business Incorporated:
    3/28/1983
    Accredited Since:
    1/24/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ethan Swift, Vice President
    • Ms. Bonnie Swift, Secretary
    Contact Information

    Principal

    • Ms. Bonnie Swift, Secretary

    Customer Contact

    • Ms. Bonnie Swift, Secretary
    Additional Contact Information

    Fax Numbers

    • (302) 738-5082
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a pool contractor

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph D

    4 stars

    07/19/2023

    My wife and I contracted with Swift Pools to design and install a semi-custom Mountain Lake Vinyl pool. We reasonably expected to get our pool sometime in 2021 and I believe Swift Pools reasonably expected to be able to deliver. Two years, eleven months, and three days after signing our contract, our pool was finally completed. As the financial leader of a global manufacturing business, I understand first-hand how the Pandemic impacted supply chains, lead times, and costs. After much research, I came to understand that pool industry supply chains were hit particularly hard by the pandemic, combined with a massive surge in demand for backyard pools related to lifestyle changes resulting from Covid. Throughout the delay, my wife and I were kept informed of the progress made on pools being built and where we stood in the queue, working with Hilary Swift on several iterations on the design of our pool. The pool was finally laid out in July 2022, and I began the process of removing trees and shrubs to facilitate the installation. Although there was an attempt to start my pool in late 2022, it got too cold, and plans were cancelled. I was told we’d be the 1st installation in Spring 2023. Between July 2020 and Spring 2023, the cost of pools increased significantly. I knew that and I believe so did most that were under contract for a pool. Then on March 30, 2023, I received a ‘form’ letter from Swift Pools that our contracted price will increase 40%-45% due to increased costs. Long story short….we were able to agree on a revised price that we could both live with, well below the stated % increase. On Monday, May 22, 2023 Swift Pools began the installation of our pool and it was completed on June 19, 2023. In the end, we got a quality pool that was built to meticulous specification. To put it simply, Ethan Swift is a master pool builder and Swift Pools knows how to install a quality pool. Their attention to detail is what impressed me most.

    Local BBB

    BBB Serving Delaware

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.