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Find a Location

Sheridan Ford Sales has 1 locations, listed below.

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    Business ProfileforSheridan Ford Sales

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/7/1966

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    4001 Kirkwood Hwy, Wilmington, DE 19808-5111
    BBB File Opened:
    3/7/1966
    Years in Business:
    42
    Business Started:
    1/1/1982
    Accredited Since:
    3/7/1966
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Sales

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 8:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 8:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    Closed

    Service

    M:
    7:30 AM - 6:00 PM
    T:
    7:30 AM - 6:00 PM
    W:
    7:30 AM - 6:00 PM
    Th:
    7:30 AM - 6:00 PM
    F:
    7:30 AM - 6:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Joseph E Sheridan, President
    • Mr. Tim Sheridan, General Manager
    Contact Information

    Principal

    • Mr. Joseph E Sheridan, President

    Customer Contact

    • Mr. Tim Sheridan, General Manager
    Additional Contact Information

    Fax Numbers

    • (302) 999-7031
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/30/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased a vehicle from the listed party and found that they increased the price within the paperwork by around $1385 after sending me email confirmation the correct agreed upon price. Also, now that I had the vehicle less than a week I found that the windshield washer fluid container has a hole in it and when I let the dealer know about it on the third day of having the vehicle they said it’s a wear and tear issue but how could it be if I only had the car for three days at that point. When I purchased the vehicle They had assured me that there was no issues with the vehicle and if i find any issues they would take care of it but now they are not following through. Please help me
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doug K

    2 stars

    04/04/2022

    My wife and I went to Sheridan Ford to test drive a used Kia Telluride, since they were the only dealer in the area with this model. We were there only for research to see if liked this model, before we would reserve a new model at a Kia dealership. Bobby was our salesman, and we explained that we were there only to test drive this model for our research. He even asked if we were planning to buy a car today. I explained that we were definitely not there to buy, and only to test drive. After our ride was over, my wife and I explained to him that we did not like this model, and were not interested in this car anymore. He tried the normal sales pitch, and even brought the manager over talk to us. We explained that we did not like the car, did not want the car, and even if we did, we wanted a NEW model which we could not get at a FORD dealership. This has been a month ago, and I have gotten a phone call from Bobby every other day for the past month asking if I was still interested in the car. As if the phone calls were not enough, he has emailed, and sent messages to my phone for me to reach back. This is complete harassment, and has gotten so bad that I have blocked them from calling. That is not even enough to stop them from calling. They have now started calling from a NEW number!! No other dealership that we have gone to for our research has harassed us like this about any of the cars we test drove. DO NOT go to this dealership unless you like to be harassed.

    Local BBB

    BBB Serving Delaware

    BBB Reports On

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