Business ProfileforApplied Bank

ZERO STARS. I have had a credit card account with Applied Bank for 3 years. I have never missed a payment, I have never had a late payment, I have done nothing to negatively impact this account. This week I tried to use my credit card and discovered it expired in March, so my immediate thought is that the new card was not mailed or got lost in the mail. I call their customer service number and after waiting on hold the first agent tells me that a new card was not mailed because I have to verify my identity by Faxing copies of my address and photo ID to their P.O box. I find this strange so I checked my email and I have no notice from applied bank that this is a requirement of renewal, my online account also has no notifications stating this, and my address has been correct on my account the entire time. So I call back and speak to a different agent who has to put me on hold multiple times to eventually tell me that someone on their end closed my credit account instead of issuing a new card 4 months ago. I am unclear if this was an error or a decision that was made on false information. The agent then tells me that I will have to contact their collections department on Monday to resolve the issue and that I can apply for a new account. I then have to explain to him several times that my online account is still active, shows my balance and credit, and that I have been continuing to make my monthly payments this entire time. The conclusion is that they closed my account, leaving me without funds I currently need on the card I have had with them in good standing for 3 years, but left my online account active so that they would still receive their monthly payments which left me unaware of the issue. I WILL NOT be opening another account with Applied Bank, due to their negligence to manage customer accounts correctly, give accurate information, and for having one of the least user friendly systems I have ever encountered. I welcome a response from a bank representative.