Customer ReviewsforMishimoto Automotive

Mishimoto refused to price match something from Amazon. I asked if Amazon was an authorized seller of Mishimoto products. Their answer was yes. I asked why they can't price match one of their own authorized distributors. The were rude and said "they are probably selling a used or defective item" and "they certainly didn't buy it from us at that price" I called in the interest of supporting their company and purchasing direct from the source. I left the conversation feeling genuinely insulted. I will spend the extra money to buy parts from anywhere else besides this company in the future.

Hello Forrest, we apologize that you feel that this was a negative experience. Sellers are expected to sell products at a suggested price. A large deviation from the pricing shown on our website, and with our trusted sellers, would indicate there may be an issue with the item - prevent you from receiving assistance through our Warranty program if you should ever need it. Again, we apologize if you took tone out of the text in a negative way as it seems the rep was doing everything possible to assist you with making the best decision possible.

Terrible customer service, Terel is not a good for the company.

Hello Andrew, After reviewing your ticket, it would appear that you had purchased something from our website prior to the Black Friday sales and expected us to honor the pricing. We are diligent in advertising the upcoming sales for the entire month of November on our site and on social media to ensure that customers are making an informed decision ahead of time. We apologize that there was an assumption that we would be able to honor the pricing afterward and invite all customers to contact us directly to ask any questions they may have ahead of time to avoid these types of issues created based on assumptions. With that being said, we have gone ahead and honored your request and provided you with a refund.

Rating: ????? (1/5) I recently had an extremely frustrating experience with Mishimoto radiators, and I cannot emphasize enough how disappointed I am with both their product quality and customer service. Not only did I receive a cracked radiator upon delivery, but the company's handling of the situation has been nothing short of abysmal. To start with, the fact that I received a damaged radiator in the first place is unacceptable. It's clear evidence of poor quality control and negligence on Mishimoto's part. One would expect a reputable company to ensure that their products are properly inspected and packaged before shipping them to customers. However, in my case, I was unfortunate enough to receive a defective item. The real nightmare began when I reached out to Mishimoto's customer service department for assistance. I explained the issue and was promised that they would send me a form to initiate the return and replacement process. However, two weeks have passed since then, and I have yet to receive any form or even a proper response from the company. Instead, I have been given the runaround, with empty promises and excuses. This lack of communication and failure to resolve the issue in a timely manner is completely unacceptable. As a customer, I expected responsible and efficient customer service, especially when dealing with a faulty product. Mishimoto's failure to address my concerns shows a complete disregard for their customers and a lack of accountability for their own products. Adding insult to injury, my dissatisfaction led me to look up online reviews of Mishimoto radiators, only to find that many other customers have had similar experiences. According to these reviews, a significant portion of Mishimoto's products are reportedly defective, and the company has a reputation for not standing behind their products. This further reaffirms my belief that Mishimoto's quality control and customer service leave much to be desired.

Hello Michael, We are sorry to hear that you had a poor experience with the products and team. I'll do my best to address all of your concerns in this message. If a product arrived damaged, it would indicate that the item was mishandled by the shipper. We are happy to help as long as the item is shipped from our facility. If shipped from a vendor, the vendor would be responsible as the item shipped on their account. All parties involved should be on the same page to provide support where needed. I spoke with the team and assigned your ticket to one of the senior representatives after reviewing this review to ensure that this will be completed quickly. The form was sent less than 24 hours after receiving this review and we do apologize for the delay in response. As with all customers, we invite you to give us a call for immediate service if anything should come up.

Hello Michael, We are sorry to hear that you had a poor experience with the products and team. I'll do my best to address all of your concerns in this message. If a product arrived damaged, it would indicate that the item was mishandled by the shipper. We are happy to help as long as the item is shipped from our facility. If shipped from a vendor, the vendor would be responsible as the item shipped on their account. All parties involved should be on the same page to provide support where needed. I spoke with the team and assigned your ticket to one of the senior representatives after reviewing this review to ensure that this will be completed quickly. The form was sent less than 24 hours after receiving this review and we do apologize for the delay in response. As with all customers, we invite you to give us a call for immediate service if anything should come up.

Terrible customer service. Terel was rude and condescending from the start. Got a part that had a defect but because it wasn’t visible on the outside there should be no issue? What kind of QC is that? Spent 135$ and could have gotten better QC and CS from a Amazon seller at 30$. They then want to charge me to ship the defect back to them and then charge me again to ship the placement to me…wow. And the snotty Terel then hung up on me. I was going to buy a radiator from them, thank goodness I didn’t. Their reviews are AWFUL!! Stay away from Mishimoto!

Hello Gabriel. We are sorry to hear that you had a poor experience with the team. We took a few moments to review what we had in the system and we could not find a ticket outside of you speaking with another representative discussing Labor Day sales. Upon searching your email address in our Order Entry system, we were only able to find one order where we set up a courtesy order allowing you to swap to the smaller fittings that are not included in the universal kit. We attempted to search the phone number on the order and were not able to find anything in our system to review. If you could please reach out to us directly with additional information, we would be happy to look into this further for you.

Mishimoto reached out to me to use my 2022 VW GTI for some R&D projects. First time they had my car they forgot to attach my hood release. I reached out to them. They promptly brought it in to fix it. Upon my cars return there was damage to plastic trim around the hood release. I didn’t say anything because I was happy to be able to open my hood. 8/21/23 they took my car for R&D again and returned the car to me with damage on the hood. They dropped my car off at my job and left the keys with my receptionist and left. Didn’t give me a chance to look at my car with them or anything. Now they are fighting me to fix my car. They do not want to accept responsibility.

Hello Chris, we apologize that you believe our team caused this event. We reviewed the camera footage of your vehicle when it came to us and during its stay and confirmed that the hood was not damaged during its time with us. Additionally, two other colleagues looked over your vehicle right before its departure and confirmed that the damage was not present when the vehicle was dropped off at your place of work. Covering repairs for damage that occurred here is not something we are going to be able to accommodate for you. Our team has attempted to contact you directly multiple times with no success.

Not happy with the company. Bought a 400$ radiator back in 2021, it claims to have lifetime warranty on products. Boy is that a hoax. I had a rock truck drop a rock that hit my car on the freeway. It didnt immobilize my car but it dented my bumper and radiator. I had no idea about the radiator leaking until i got home and it started leaking.. then i tried to file my warranty for a replacement. I had my product registered. And 1st i got a hard time about an invoice reciept for the purchace, finally found the record then it was i need a police statement innocent report... for a rock hitting my car.. so they dont want to uphold their warranty.

Hello Michael, thanks for the review and we apologize that you believe we are not honoring the warranty. We offer a limited lifetime warranty as described in detail on our website which will cover the product for the life you own it in the event of a manufacturing defect. Unfortunately, a foreign object such as a rock is not considered a manufacturing defect of the radiator and thus, not fully eligible. However, for any claim that is not fully eligible (for any reason), our team will happily offer a replacement at a heavily discounted rate. This discounted replacement is also covered by our warranty as well, of course. We would suggest contacting the rep you were working with via email to inquire about a discounted rate if they have yet to offer this as an option.

The Organization is not aligned as well as should be. The website does not reflect when a product is out of stock, I bought a product that I believed in stock A WEEK LATER I sent an email asking why my order wasn't processed? A week Layer I got an email which caused me to call support. When I did get the refund for the item out of stock it was $3.00. The total cost item was $275.00, WHY Only $3.00 Refunded???? This kead to another call to support. All in already I'm approaching a month of waiting start to finish. I cannot recommend Mishimoto, At All

Hello Benjamin, We apologize that you experienced this issue. From what we are seeing here, there were no emails exchanged from our Order Entry system to your address from this order. Based on the dates on this order, we accepted the order on 7/31 and a refund was processed 8/16, 11 business days later. We invite you to please contact us directly at [email protected] or call 3027624501 if you need immediate assistance in the future.

Extremely dissatisfied with your product and customer service! I bought a Jeep LJ from a friend who had put one of your radiators in it replacing the stock radiator in 2019. Shortly after my purchase the radiator started leaking at a weld. I took it to my mechanic here in Temecula. He put another one in from Mishimoto which started to leak shortly after placement. Again a weld failure. To your credit you warrantied this one and replaced it. 2 years later this one has failed again a weld failure and my mechanic says that you will not warranty this one. Let’s see what excuse you come up with for both failure of product and poor customer service. By the way my mechanic has said he has a number of vehicles, many of them Jeeps with failed Mishimoto radiators in his shop at this time. My sons friend just informed me he had issues with a failed Mishimoto radiator in his Subaru! I’m not expecting anything at this point other than your platitudes. I’ve already purchased and have had installed one of your competitors radiators!

Hello Bob, Thanks for reaching out. We apologize that you had a negative with our team recently. Based on the details you have provided here, we were only able to find one ticket with your contact information on it. This was back in 2022 and it would appear that the team took care of the request within 2 business days. If you would like to provide the contact details or ticket ID that your mechanic had created with us, we would be happy to take a deeper dive to learn what happened in this situation.

The one star is due to there warranty or what they call a warranty. I have a Mishimoto catch can on my car. Which I like very much. The bronze filter inside got plugged up. So I called them up and they said that they would send me a new one. I filled out the warranty forms online and got no response. I called them again and they sent me the forms by email which I filled out and sent with pictures of my problem. So far so good. The part I needed (screw in bronze filter/screen) is only maybe $15 dollar part. Then I get a invoice in my email to pay them $40 for "SHIPPING" of the part. I called them again. They said we don't have the screen we are going to send you an new catch can. A new catch can does me no good for the exception of needing the $15 dollar filter inside. And paying $40 for something that I don't need is NOT WARRANTY! I ship quite a bit of stuff and I could ship 75 pounds of stuff across the country for like $20 in a flat rate box. So how is paying $40 for a Warranty part a warranty. Sounds to me like they just want you to pay their cost of the part. THAT'S NOT A WARRANTY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THAT'S RIPPING YOU OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello Bill, We apologize that you had a poor experience with our warranty policy and guidelines. To confirm, we clearly outline all costs associated with our warranty prior to providing the form below it. This is also available to anyone who would like to review the policy and guidelines before making a purchase as well. If you ask many of our happy customers, our warranty in comparison to our competitors is much more reasonable and customer-friendly. Just as a quick overview, many of these competitors will require the item to be removed from the vehicle and shipped back for inspection. Only after approving your claim will they allow a replacement to go out. Keep in mind that they also do not cover shipping (both ways). When it comes to Mishimoto, we ask for a picture, a receipt, and a shipping payment. Nothing more that would require the customer to send anything back. For these reasons, we believe our warranty policy is the most upfront and best in the business and apologize that you may not agree with that statement. Lastly, you are more than welcome to reply back to your warranty ticket for a re-evaluation of the shipping costs and our team will be happy to look into it further for you. Without this communication from your side, we are unaware there is a problem.