Customer ReviewsforNational Appliance Warehouse, Inc.

I went into national to get a hose to fill my washer . The gentleman told me he needed a model # although I was pretty sure he didnt( he’s the “expert “right ) so I walk the blocks back home take pics of the #’S on the machine 3 blocks back to the store and the unenthusiastic employee and gave him my phone , he stared at it for a couple of minutes never asked the brand or any other info . He begins ?searching? For the hose after a few minutes I ask if the info I gave was not helpful , his answer was well that’s not how we usually do it , it’s gonna take me awhile( eye rolling and smirk) couple minutes later he asks Me again what I needed I told him and he says there’s one in that box right there. I already had seen them so I grabbed one and asked how much he quoted 9&change I paid he gave no receipt I said thank you again and said “have a good rest of your day. No reply from him. 3 blocks back home looked up the business to leave a bad revue and saw not only was he rude he charged me double for the universal hose

On or about Feb 28, 2023, National Appliance Warehouse (NAW) installed a new dishwasher in our kitchen. Our kitchen floors are wood and we advised NAW to take care not to mar the floor during removal of the old unit and installation of the new. After delivery, however, there was floor damage so we provided photos documenting the damage to our NAR sales representative who assured us action would be taken to address this issue. We contacted the store salesman several times and then escalated our request for help to different levels of store management over a period of 6 or 7 months. Finally, the situation was transferred to an Account Manager and we were given contact information for someone who could repair our floor. It took several more weeks, but a contracted NAW repair person finally inspected the damage to our kitchen floor. We were advised our floor could not be refinished or retouched. Instead, the flooring itself had to be replaced and it was unlikely floorboards would be available to match a floor originally installed in 2007. We should recontact NAR for a final resolution of the issue. We have left messages with the NAR Account Manager but have received no return calls. It’s clear based on our experience that no repair or partial restitution will be made by NAW despite constant assurances otherwise at the beginning of the process. We have spent approximately 9 months trying to resolve this issue. Consumers have a choice where to buy appliances this upcoming holiday season. Be aware of our experience and carefully monitor installation of all item deliveries from NAW at the time of delivery at your home as it’s not clear damage will actually be repaired by NAR if it occurs.