Business ProfileforC T Brown Sanitation Service

I contacted CT Brown Sanitation to clean out my septic tank. I was quoted a price of $400 to remove the lids and completely clean my tank out. The 2 man crew showed up and they dug a partial hole down to the tank. They never removed any of the lids. They stuck their pump hose in a hole that was broken on the lid and pumped out the back half of the septic tank (water compartment). They did not pump out the front half of the tank where the sludge is. They said it was completed and I told them it wasn't because you have to remove the lids to clean the tank out thoroughly. I have had the tank emptied previously by another company and know how it is supposed to be done. They asked me to flush the toilet because it was done. The toilet flushed and overflowed. It was still clogged. They took a power hose on the roof and shoved it down the vent pipe, but they didn't put it down far enough. When they turned it on it blew sewage all over my bathtub from the shower lever. The clog did break free, but the front tank was never cleaned out. They handed me a bill for $700 instead of the $400 I was quoted. They didn't even put the dirt back in the hole when they left. The owner called me and asked what the problem was and I explained it to him. He called me a liar and told me his men would never do anything like that. He said his men told him my tank was more than 3 foot deep in the ground and it would be extra to dig whole thing out. I put a tape measure on it and it is 17 inches down. He called me a liar again. He said the clog is undone. I told him if all I needed was it to be unclogged, I would have hired a plumber. His company was hired to clean out my septic tank thoroughly and it wasn't. The lids were never taken off. He tried to bill me almost double what I was quoted for a job that wasn't even a quarter complete. Since then he called and cussed me out, called me every name imaginable, and even threatened to come to my house. I told him we can settle in court.