Customer ReviewsforCompuNet Clinical Laboratories, LLC

Terrible service, by unfriendly people. Went to Springboro location 5/27/21 Appx Noon. Wait time wasn't bad, Called back to room where 2 employees were. One seated, with back to me talking to me, however didn't turn around. Other one was to draw my labs. I am usually told I am an easy stick, this person seemed to be in the correct area, and acted like the vein was there, and waiting. Attempt without hitting vein. Once in my arm, a few PAINFUL attempts to reposition the needle. I have been told many times this is something not to be done, as more harm than good can be done by moving the needle, and not knowing where the vein is located. I asked for the needle to be removed, more probing, so I asked louder. That made me a bad person. Other person finally turned around, got up and started blaming me for not being able to provide blood. The problem clearly was on my part. The fact that the needle never went into my vein didn't play well. Onward to my other arm, 2 more not so painful sticks, but still with the sweeping around attempting to find the vein. End result, is 3 holes, no blood drawn. all the while employee #2 with an ongoing list of reasons why I am not able to provide blood. #2 wanted to start in my hands, which I find very painful. I declined, and said I would go elsewhere. I did ask for employee #2's name, and was told no. I give you my name, so you can go reporting on me, huh.... i did go directly to the Kettering Health network site down the street, where I was stuck one time, and all the tubes rapidly filled. This isn't for any attempt to get anything. It is just to advise fellow Human Beings of my experience at Compunet lab Springboro Ohio.

Please accept our sincere apology for the poor experience you had at our Springboro patient service center.

It is never our intent to hurt a patient or send them away without providing the service needed. Unfortunately, there are times when even experienced phlebotomists cannot successfully complete the venipuncture. Inquiring about hydration status should never come across as blaming the patient for our inability to obtain a specimen, even though it can play a part.

You, as a patient, have the right to ask the needle be removed and the right to refuse additional requests for venipuncture. It is our policy to remove the needle as soon as requested. CompuNet's phlebotomists are required to introduce themselves before the collection begins.

While this location enjoys high customer satisfaction ratings overall, we do take all complaints about service seriously and thank you for your comments.

My hydration status was borne out when another phlebotomist at a KHN location drew me in one stick, just minutes after I left your location. I didn't even have a drink on my trip over, so I would say my hydration status was already ready to go. From having labs drawn so many times I can assure you none of the 3 sticks your "experienced phlebotomists" made ever hit my rather large, and bulbous veins. That I believe is actually the saddest part of this. I can't imagine the horrors an older, actually drier person would be subjected to. My estimation is that I didn't meet any of your "experienced phlebotomists" instead I met a brand new employee, and someone who should have never been placed in a position to attempt to train her, as it was she herself who need phlebotomy training, and a crash course on human relations.

Possibly you should school your workers to recognize a persons hydration status by checking skin turgor, and oral moisture. Of course your employee's would have to look at a person to see them talking to be able to gauge their oral hydration. Or are positive indicators too hard to teach? I can tell you demanding personal medical information about what drugs a person is on to ascertain hydration is possibly not only unethical, but likely illegal. Your lab techs don't need to ask these questions, if they could just recognize basic indicators. But mostly they shouldn't be asking these questions, because they have no need for that information.

I certainly hope this review of mine will stand, so anyone taking the time to look into your enterprise in Springboro has a way to find out what they may get in a blood draw experience.

Once again we are sorry you had the experience you had. As we pointed out in our first response, we take comments like yours very seriously and we have met with the individuals at this location and addressed your specific concerns. We would hope you may one day reconsider and use one of our locations in the future but understand if you decide otherwise.