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Business Profile

Appliance Repair

Simpson Maintenance, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Simpson Maintenance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simpson Maintenance, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4

    Average of 4 Customer Reviews

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    Review Details

    • Del F

      Date: 05/07/2025

      My father's new Maytag refrigerator quit working after 15 months and it was brought to Simpson Maintenance in ******, ******* to get it repaired. The refrigerator was out of warranty by only 3 months but the compressor has a 10 year warranty. The refrigerator was not cooling and ********************* has a contract with Simpson Maintenance to fix any warranty issues. To make a VERY long story short, Simpson Maintenance was unable after nearly EIGHT months and 3 new compressors (so they say) to get it to cool. During this time I contacted them at least a dozen times to find out what was taking so long. They had numerous excuses every time but their favorite was "Our refrigerator guy only works a couple of days a week and he's been following all the instructions from the engineers at ********************* and he has to try everything to fix it in the order they tell him, and he has to wait a couple of days to see if it's cooling to see if 'the fix' worked". This has been going on like I said for over eight months, and I'm tired of dealing with them. Over two months ago I even asked if I could speak to the owner, Mr. *********************** I gave them my phone number (even though they have had it for months, but I wanted to make sure the owner had my number) and they assured me he would call me the next day....I'm still waiting. Simpson Maintenance should be ashamed of themselves. My father is 94 years old and has a purple heart from the Korean War. He lives on a fixed income and has had to buy another refrigerator. Shame on you, Simpson Maintenance!

    • Terry G

      Date: 04/10/2025

      Awesome customer service, friendly, on time, completed repair and cleaned up. **** explained everything, then fixed and tested the appliance.

    • 40038 Belair Drive 4

      Date: 03/19/2025

      Great service. Prompt. Quick, and reliable. Service man courteous and knowledgeable. 5 ? A+++ SERVICE

    • Dwight T

      Date: 10/24/2024

      We had our washer repaired by Simpson Maintenance, and they were incredibly kind and kept us informed throughout the process. The technician was knowledgeable and very helpful.

    Simpson Maintenance, LLC is BBB Accredited.

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