Customer ReviewsforPella Windows and Doors of Birmingham

Floyd C******, sales rep did an excellent job coming to our home to spec and quote windows and doors for our remodel and home addition. He was very knowledgeable and responsive to questions. We delayed our addition, however moved forward with the remodel and replaced our French doors/solid window unit with a large slider. The door is beautiful. The installers were knowledgeable and had the rear wall of our home opened and closed in the same day to install the unit. We paid 50% when ordered and paid 50% at completion. Unfortunately, someone neglected to input the charge at completion 1/29/21 and I received a text 9/15/21 saying accounts receivable was saying I owed the $**** balance of the door and their accounting system only goes back 6 mo. It would not have been a problem had I used a credit card, but I used a Visa Reward card and threw the card away after zeroing it out. As a result, they reported me to a collection agency. There was no communication between January and September that the amount was outstanding. What happened to a 30, 60 or 90 day notice? The result was having to backtrack 10 months to find the issuer of the card, phone number, hours of explanation to find out PELLA NEVER CHARGED THE CARD. As a result of their neglect, I was insulted by being turned over to a collection agency (has never happened in my life), received repeated phone calls I thought was spam since they never said what the call concerned, and was told by the local office that management told her not to speak with me. Now I understand why none of the 4 contractors who quoted our home addition use Pella. The sales rep was great, the door is good, however the customer service was HORRIBLE. As a result, we paid what we owed, however will not be using Pella for the additional $****** worth of windows and doors for our addition.

Still waiting on windows and doors to be installed since I purchased them in May 2021 (5 months ago). A few windows were installed in August 2021. I was told the remainder would be installed in September 2021. It is now October 2021 and no one has contacted me to tell me when the install that I bought back in May of 2021 will be completed. I have called, texted and emailed Pella and I get no response. I get passed around on the phone between Pella corporate and Pella Birmingham for over a week now with no answers. No one can tell me where the remaining doors and windows are or when they will be installed. Pella has defaulted on the contract in my opinion. Dave is over the Birmingham, AL office and seems to not have any control of what is going on or care to communicate in a business manner the projects he has under his control. Its simple, what contracts are still not completed and communicate with customers what to expect.