Customer ReviewsforAmerican Family Care, Inc.
75 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Carlos D
1 star08/12/2024
I had a very bad experience with Urgent Care at *********************, **. When there because of a rash that appeared overnight while doing some remodeling. I thought it was a heat rash, but went to Urgent Care to check it. The residing Practitioner didnt do his diligence in asking questions before making a blatant misdiagnosis. A good doctor asks questions before making a diagnosis and to assure that hes protecting the well being of his patients. The doctor looked at the rash for about two seconds and automatically diagnosed it as Scabies. Working for a healthcare services provider, I had to report this to my employer. After a day I researched this diagnosis and found it to be incorrect. ******* rash does not appear in 36 hours, but takes weeks to months to spread. The fact that I was also taking an anti inflammatory medication increases the chance of a heat rash. I contact the administrator of AFC the owner of Urgent care and they have not responded or taken any action to compensate the costs to my employer for disinfecting the premises and vehicle or lost wages. They dont take any responsibility for their negligence at all. It worries me that this practice will continue to misdiagnose future patients from plain negligence! Maybe your state agency can hold these people accountable for their actions.*********************************Review from JO W
1 star07/22/2024
I was seen for an issue with my knee. Went to the facility in ****. Overall, it took too long. There was no one and I mean no one in the building, but me yet I sat in a room for far too long. No one even came to check on me or keep me updated or even pretend like they care. I did get an xray and PA (there was NO doctor on site) said he would refer me to an orthopedic doctor. He never did. I found one on my own. Warp speed to this month -7/2024- and all of a sudden I am getting a bill for $50 co pay. Which I am certain I paid upon arrival. I have called them twice now and both ladies said I would not be seen until I pay copay and show insurance. SIXTEEN months later they want me to pay $50 co pay. Where do they get this from and why has it taken so long? I called the # three times only to get employees with very heavy accents. Several times I respectfully asked them to slow down or repeat what they said because I did not understand. I was told I could dispute charge and paperwork would be sent to me. It never came Another phone call and I find out they have no such thing. who should I believe? Since when can a bill be sent wayyyyy after the visit and what took so long? I would not go there again even though the location is very close to home. I will go further to get better care for sureReview from Stanley H
1 star05/14/2024
Really Had A Racist Health Care Worker Refuse to Examine Me Because I Was A Black Man With A Knot in My Genital Area,She Asked To Drop My Pants An When I Showed Her Where my Concern Was *********************************(Mass) Stated I Didn't Know it Was Down There informed Me She Was Embarrassed an Took Her Examination Gloves Off An Said What Pharmacy Would you like to Use,and said i'll Be Right Back When She Return She Said Give the Prescription about 30 minutes an Go pick it up an Take It For 10 days An I Was Free To Go Never Said What The Medication was For An This Cost ****** An No ExamReview from R w V
1 star04/30/2024
The absolute worst place ever . A witch doctor would likely give better service . They either don't answer your call or transfer you to someone who is unavailable and your call is then disconnected. Horrible, terrible and miserable.Review from carlos r
1 star04/25/2024
Went for a private check out, not insurance, they charged me 140 dollars, I paid and a month later they charged me ************************************************************************* how much will cost or charged me a month later!The front desk ladies are the most rude and useless employees I have ever seen, Worst place to go!!!!! i wonder why they only have 1 star reviews....shame on you!Review from Ayanna K
1 star03/15/2024
I went to AFC in Queens on 1/2/24 due to a sore throat. I called AFC and my insurace company to confirm they were in my health insurance network. I confirmed AFC is in my healthcare network. The staff was polite and the doctor was proficient and I was prescribed medication to treat my ailment. I was so impressed with the care I received when I was sick that when my child started to feel unwell on 1/9/24 I took her there for treatment. Yet again excellent medical care and the staff was great. That is where the praise ends. Once the bills came in it has been a pure nightmare that has overshadowed the amazing care we received. I've been battling with AFC for over 2 months to get these bills payed. The billing department is incompetent and continue to fail at processing my claims properly. Ive called my insurance company 4 times and they informed me the AFC claims department continue to submit my referrals out of network, but they are in-network! I call AFC billing 4 seperate times to inform them to resubmit my claims to my insurance in -network, but they continue to process them out of network to make more money from patients. Its unethical,unprofessional and deceptive.Review from Carlos A
1 star03/06/2024
I was feeling sick and went there to see if I could get the care I needed back on January 26, 2024. I specifically asked the receptionist lady if I would need to co-pay or pay out of pocket for my visit as I have a very good **************** (IDK if they put it wrong or if that is an internal code, but on the paper I got from them, the insurance column doesnt say Anthem, it says ** BCBS).I never pay when I go to Southwest in **********, but I ask, just to make sure as I am always very attentive to these details, the receptionist told me I would not be charged anything and I agreed in seeing the doctor.I waited for almost an hour for a guy to come in and he was not even a real ******* ***** know much how to proceed the conversation and simply put me to wait for over 30 min again.He came back, gave me prescription and when I was leaving, I went to the receptionist and double checked if we were even, she confirmed I would not be charged anything!Today, over a month later, what a surprise, I got a huge bill, $196.31 they say I owe.I called right away, the billing people heard me and put the manager of the place, ******, on the line as well, I explained everything that happened, but nothing was solved, they keep saying that it was a misunderstanding from my end! (How convenient)!Before having insurance, the most I paid for an Urgent Care visit was $150, but in this place they charge $262 and to see a bad professional, they lie to you, they hide information, and they do not stand behind their word, they rip you off, and the most you will get is a big headache.Avoid as much as you can going to this place, or be ready to be lied and ripped off!I am very disappointed with my experience with them!Review from Mark P
1 star02/27/2024
Their business license should be "pulled"! And whomever is involved with medical oversite in ********** ******* should investigate the AFC operation in ******* *******.Review from Sharon G
2 stars02/23/2024
Went in on 2/21/24 to the *********************** ********* ****** for sore throat. Of course had to have a Covid test and the girl attempted a strep test. She couldnt get the swab in and says your tongue is in the way. I tell her I cant help if my tongue is on the way. She asks if ** refusing the test?? I tell her no, try again. She barely tries and says no I cant get it, your tongue is in the way. Ive never had someone tell me that before. She didnt even try with a tongue depressor. Patient care is not their fortay. As Im waiting in the room, I can hear the staff laughing and having a good time, no professionalism whatsoever. When the doctor/PA to come in. He had no problem checking my throat with a tongue depressor. ***** was negative and he calls me in a prescription for a cough medicine. All this took an hour. Waste of my time. This location is getting worse and worse.Review from Frank B
1 star02/15/2024
Billing department screwed up the AFC location that my wife went to. Guess what that leads to, insurance not covering the location that they put onto the bill. My wife has been dealing with this for well over a year, even getting the insurance company involved and going to some sort of special cases group within the insurance company to deal with. Currently AFC owes my wife money, but for some reason she is still getting billed because of their s**** up. They said multiple times they would fix on the phone, but then a month or two goes by and guess what, another repeat bill, as they do not fix the issue. Would avoid AFC at all costs, as they are not to help their patients, and do not care at all and will never change.
Customer Review Rating
Average of 75 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.