2 Customer Reviews
Review from Stanley W
1 star04/23/2024
I live and ********* for ********************************************** 26 due to unsafe practices with security. I was frightened by gun for a resident to live building building eight in the rear complex a three bedroom now Im trying to get an apartment with the company they are holding that against me for leaving, when I did was not comfortable meanwhile Im trying to get a copy of a lease or two years an employee ****** she could not help me out and also I needed a payment of all my monthly rent saying that I was on time which I was not. I cannot find the records I feel like handling is very unprofessional and I do not like the way I was doing, I was told by another employee her name is that she could not help me either so I would not to live there to. They cant seem to understand a persons problem but when you have a gun pointed at you at your door, anybody like this thank youReview from Deborah G
1 star04/12/2022
I live in an apartment complex, owned by Hubbard Properties in Montgomery, Al . I have been charged for INSURANCE, on the property when I have renter Insurance a dropped theirs over a year ago. Instead of contacting me to see it was still in force, (An the paper work says the insurance is in effect as long as I pay it.) I have provided them with proof that my insurance was indeed in affect for the month of April 2020. The management still wants to charge me for the insurance they have on the properties. Management does not want to accept that this fact.
D******** G*******
Hubbard Properties, Inc. Response
04/13/2022
At Hubbard Properties we strive to satisfy each customer with our excellent customer service. We do require each resident to maintain a liability insurance policy through a carrier of their choice. A resident can also participate in a group program advertised through the company with a fee of $** per month. If a resident chooses their own policy with a carrier of their choice, it is the responsibility of that resident to provide the company with continued proof of coverage. In absence of proof of coverage, the resident is automatically enrolled in the group program upon the expiration of the coverage. Once proof of insurance has been provided, the $** fee is no longer due the following month. Any fees accrued during the lapse of insurance are due and cannot be removed per Hubbard Properties policy. The aforementioned policy holder's insurance expired on 03/04/2022 and the new policy was not provided until 04/12/2022. The fee of $** for that time frame is due since coverage was provided through the group program.
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