7 Customer Reviews
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Review from Essence B
2 stars08/30/2024
Problem with account. Was not resolved. Same problem a year later. Question as if I were a criminal about my email.
Avadian Credit Union Response
09/10/2024
We apologize that you have encountered an error with your account. We have reached out to you to get more information specific to your issue and have not heard back from you. Please feel free to call us at ************ or you can chat with us online at avadiancu.com. We want to make sure that we help you resolve your account issue. Thank you.Review from Jerry H
1 star03/18/2024
I have had a car loan with Avadian for close to 2 years, I have in that time ALWAYS , from first payment, paid the monthly payment online. I authorize the payment monthly, I have Never been on auto pay nor have I ever *************** pay. This month I authorized a payment on the 15th of March, that was deducted from my bank account on March 15th. Then today on March 18th ANOTHER payment came out of my bank account. I never authorized that payment, When I contacted Avadian to have it refunded, Was told I was enrolled in auto pay and had been from the beginning( mind you, I have never had a problem before and I have made every single payment on time, and via online bill pay.) They refused to credit it back to my account and wanted to add it to the Avadian Savings account that is required in order to have the loan, This is fraudulent and they can not decide to auto deduct money from anyone's account without permission. The several people I spoke with were extremely rude and refused to cooperate even though the mistake was on their part. I ended up having to stop payment on the 2nd transfer that was not required or authorized at a cost of $25.00 to me, for Avadian's mistake!Avadian Credit Union Response
04/05/2024
We apologize for the inconvenience you encountered in trying to get to the bottom of this. As we have discussed, we have reversed the second payment even though it was authorized in online banking last March and have credited your account to cover the stop payment fee you were assessed by your other financial institution. We consider this situation resolved.Review from Brandon W
1 star01/03/2024
************************************** ala branch manager This lady was very horrible the entire process of my experience I came into branch to inquire about land and changing my pin number she was so rude threatening to freeze accounts because of avadian error on my check card and credit card she stated after looking into my account for 13 minutes she Couldn't get me verified liedto my face but it's all on video she tried calling her boss in which she stated she couldn't get fired she closed my cards as well she needs to be fired along with her boss ********************* not taking action regarding her behavior ***** is a racist and I want justice thru legal actionReview from Cynt B
1 star11/21/2023
**************** experience that insulted my being as a person (asked why my account was overdrawn)disappointed actions(gave the impression that my situation would be satisfied), waste of time (the representative already knew his solution) humiliation ( he based his results from an overdrawn fee waived 2 years ago) embarrassment ( my feelings were hurt, he made me feel like a failure since my account was overdrawn and he was giving me a lecture about future happenings, what happened to me over a phone call to see if Avadian would at least assist with my overdraft fees was ridiculous and very unnecessary to have a customer explain themselves and feel like a fool with no resolution, lastly he put me back in queReview from Trista W
1 star09/29/2023
I have corresponded with multiple people at multiple branches trying to get the name on my car loan and title changed so that I can renew my vehicle registration. This has been a week long process, missing work, hours on the phone and email. Today is the deadline for renewal and absolutely NOTHING has been resolved despite my best efforts and begging people at Avadian to help me. No one will allow me to speak with anyone in the title department - I'm starting to wonder if it even exists. I had to do this process on another car, which I have a loan on through ******** and it was SO simple - lack of care and knowledge is on full display with Avadian.Review from Valarie J
1 star01/20/2023
I have banked with ACU since Dec 2014. I was never notified that my account was in negative for $10.96. I haven't used my bank card or made any transactions with my account since June 2022. I am retired military so looking at my credit reports is a must because thing can happen or mistake can be made. I noticed ACU made a report on my report and I called to check why? I was told for $10.96 owed for why banking service. I asked could I pay and negative be removed and ****** told me NO it want be removed. Why I been banking with this company for 8 years and this is how I get rewarded negative on my credit report for $10.96. This so heart breaking for someone to set in there home office or work office and pass judgment and not notified or call before reporting $10.96 to credit bureau. Thanks ***************** and ******************.Review from Lisa
5 stars03/30/2022
My daughter applied for her first vehicle loan, and I am very pleased with the excellent rate offered and customer service provided by Angel T*****, at the Riverchase location. The loan process went smoothly and quickly! Top notch service!!
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