3 Customer Reviews
- Date
- Highest Rating
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Review from Robert J
2 stars05/05/2023
I got the car about 5 months ago and when purchased noticed the front passenger rim was scratched bad and recently already had to put new tires on the vechicle bc it was a used car spent 900$ to find out two out of my four rims are whooped and they say its not bad enough to worry about I didnt do it and they wont replace them although my car is under warranty there is no way I should have to already come out of new tires and new tires and I havent even had the vehicle all of 6 months
Sunny King Honda Response
05/08/2023
I spoke with our service manager, ***************. He stated the customer must have hit something on the right side of the vehicle because the damage was not on the vehicle when it was sold. We can present pictures if needed.Review from Jeffrey S
1 star08/07/2022
My mother n law was in the market for a car so we headed to the dealership to look at a Honda crv. She liked the model they had in stock and after agreeing apon terms we headed back to do the paperwork with the finance manager. He was pushing the extended warranty very aggressively and we had discussed that the price was too much and if you wanted to sell it lower it to comparable companies rates and we would consider excepting the terms. After I told him this he became irritated and aggressive towards me and my mother n law. To be honest if she wasn't there we would have been into a fight over his mouthy disrespectful language he had displayed. I turned the other cheek and we finished with the paperwork without anymore disputes. This finance manager needs to be fired for the way he treats customers and his lack of respect.Sunny King Honda Response
08/08/2022
We regret Mr. S*******r perceives he and his mother-in-law had a negative experience with one of our finance managers. We have never received a customer complaint regarding this employee, in fact, the opposite. Mr. S*******r returned this morning (8/8/22) to contact Honda Finance in efforts of getting a lower rate so his mother-in-law could purchase the extended warranty. Mr. Sc******r was successful in his negotiations with Honda Finance and states his mother-in-law will be purchasing the extended warranty. Mr. S*******r has not made a complaint to us regarding his mother-in-law's transactions or treatment by any of our staff.Review from David B
1 star08/13/2021
My wife and I went there to buy a car on August 2nd. We bought a 2017 CRV. We paid $27000 for it. After we left the dealership, I found the original window sticker in the glove box. It sold back in 2017 brand new for 29,000. But this wasn't the worst part. 10 days later, the finance manager told us we had to bring the vehicle back because financing didn't go through all because my wife's job is 1099 which we told them that in the first place. We had already bought a tag, paid to have it detailed and paid a months insurance premium on it. We put $1500 down and the finance manager threatened my wife that if they had to come get it, the cost would be taken out of the down payment. These people are shady and very unprofessional.Sunny King Honda Response
08/30/2021
We sold the 2017 Honda CRV to the customer with the understanding their income was W-2 income. We forwarded their stated income to the lending institution for verification, everything seemed in order so we moved forward with the sell of the car. When the deal was sent for final approval by the lending institution, it was discovered the customer was actually 1099 income and the lending institution declined financing. We followed up with the customer to let them know we would try other financing options for them. After trying several banks we were unsuccessful finding funding for the customer. We then contacted a sister store, Sunny King Ford who we thought could help them through their Credit Acceptance Center. Sunny King Ford was able to get them financed, but not on the 2017 Honda CRV. Therefore, the customer declined to move forward. When the customer returned the vehicle to Sunny King Honda their down payment was returned to them in full.
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