Customer ReviewsforJoe Hudson's Collision Center

My car was damaged in July 2023, the other driver's insurance carrier, referred ******************* in *********** as their preferred vendor. Had the car inspected by ******, said it would be 7-10 days to fix. I brought it in on Aug 7th, after 10 days it still was not ready due to them being backed up. On day 14, called to come in & inspect the car to be picked up. I came & saw what they had done, First thing that was noticed was a bad paint run on the painted fender that was to be removed & replaced,, instead they tried to repair it & was totally unacceptable & looked really bad, then test drove w/ the ****** rep, a real bad shimmy in the left front tire, was very bad. They said they done 2 two alignments by 2 different companies, on the frontend & it still a shimmy. Brought back to the shop for them to correct the mistakes, & install a new fender as promised. When they confronted the painter/body man about the fender, he took it on his own to repair it rather than replace it. He got fired over it, went out & keyed the other side of my car & stole equipment off it. Everything went downhill, it was a delay after a delay. its the end of *********** rushed to the hospital for an emergency operation that put me in ICU for 4 weeks, during which time, my eldest son was able to carry on & stay up with ******** progress. after another 4 wks of haggling about the frontend shimmy, they sent it to a Buick dealership, they looked at it & turns out that there's bolt in the tire that needs to replaced, instead they had Buick patch the tire & gave us the car, stating that the car was safe to drive. My son took the car for a test drive on the highway & the tire blow out, causing sever damage to the car, ****** & the insurance carrier denied the claim, stating that I had excepted the car as is. I was still in the hospital. Which was not true, they lied & deceived both me & the insurance carrier. They are the worst shop that took advantage of 74 year old disabled man. Shame on you. Rich S

This ******** came in for his initial estimate and started making demands of what and how we are going to do things, including the replacement of things that were NOT part of the accident. He was extremely rude and belligerent, so I asked him to leave, then he changed his attitude and apologized for being rude and wanted us to still repair his vehicle. Because it was USAA, I continued with the process of writing the estimate and sending it USAA.Once the vehicle came in, parts were ordered. As we went through the repair process and got the vehicle ready for P/U, we noticed that there was a run in the paint that was an easy fix, so we wet sanded it and buffed it.****************** was being very impatient and rude during the whole process, then he got sick and had to go to the hospital. His son ******** started calling and came to pick the vehicle up. He said I doesnt want the car back because he loved the rental ( dodge charger ) they gave him. He was being very nit picky and finding reasons to not pick up the vehicle. When he finally picked up he claimed that there was a really bad shake and it was related. We aligned the vehicle multiple times to show it was not from the accident but wear and tear from all the driving. Once again, we tried to do the right thing and had it towed to Tasca which was his shop of choice, after ***** looked at the vehicle they said the vehicle needed all 4 rotors and breaks need to be replaced plus there was a nail in the tire. ******* came in and was openly insulting to me and us as a company. The acting GM never got involved. He finally left with the vehicle. This was on a Friday. On the following Monday he showed back up at the shop accusing us of sabotaging his vehicle and called the police. When the police arrived, he was outside speaking to them and the officer came in and said This guy is insane, do you want him off your property. We said yes, so he kicked him off the property and told him not to come back.We did our best to make this ******** happy, between him and his son ******** they were extremely rude and nasty.Following are the notes that were entered at the times of the incidents:09/28/2023 Had veh towed to Taska Buick/GMC per ******************************* to check out why the veh is still vibrating when braking and pulling to the sides. Was advised by ********************* *************) from Taska that all 4 rotors and brake pads must be replaced (wear & tear). They also recommend brake fluid flush, replace the brake fluid cap, complete a wheel alignment (we already completed), repair the front left tire because of a bolt in it (I adv dealer that we would repair due to it may have happened at our facility). Dealer also states there is a diagnostic fee of $169 that will be waived if the work is completed at their facility. He sent me an invoice with the inspection results that I scanned into the file. Adv we would reach out to the ******** to make them ********/**/2023 Adv ******** ***************************** of situation (spoke with ******)- adv him that normal wear and tear of veh is not considered to be related to loss and he is responsible for all other charges. Adv that we are taking care of the front left tire and the dealer is willing to waive the diagnostic fee if the maintenance is completed there. Adv the rental is being cut off today. I called ERAC and made them aware that the rental is cut off today and son ******** is responsible to return it before 5pm. Adv ******** that we may be able to absorb the $93.60 tow bill from yesterday but not guaranteed. He is responsible for all other charges and for making arrangements to pick up the vehicle from Taska. He stated he is going to try to reach insurance to request coverage for the maintenance. He also states he wants the collision center there to check our body work. We adv him that the rental will not be covered for that and that would be on him. He understood. I called *** at Taska and let him know the situation.

BEWARE OF THIS SHOP It all started when we had an accident, my insurance company told me to give ******************* a call. I dropped off my car, one week later and was told that the repairs would take one week. 2.5 weeks later they called me to pick up my car, I paid and picked up the car. I got home and started to look at the car, 25 spots with dirty in the paint, 2 spots with unrepaired rock paint chips were not repaired and a dripping paint ***** There is zero quality checks!!! I called and they informed me that this happens all the time, their paint booth needs replaced and people are always complaining about paint work. The Regional Manager called me and said he would look at the car personally and get back to me the following day. Never heard from ********************* again. They were nice enough to come pick up the car, called me hours later to return it, I asked" So you took care of ************** repairs?" They went out and said we will need to keep your car another couple of days, the chips are still there. There is more to the story but 5 weeks later, yes 5 WEEKS later, my minor repair was finally completely. AVOID THIS SHOP!!!

The customer has accepted $500 reimbursement offer as a fair resolution.