Customer ReviewsforMedjet

A must to have for me and our entire family.I share my/ our experience with friends any time I have the opportunity ,

My wife and I were visiting ******** ******* in 2019 when my wife took a bad fall that left her with 9 broken ribs on right side and a collapsed lung. We went to hospital for treatment of collapsed lung and discovered that emergency surgery was also required to fix a bowel blockage that was life threatening. This required a bowel resection procedure that was a major 4 hour surgery. She was in ICU for 3 days and several more days in recovery unit. This was a nightmare for ** and we wanted to get my wife transported back to hospital in ********* ** as soon as possible. I contacted Medjet on first day and they guided me through the whole process. It was quickly determined that return by commercial air craft would not be safe and began process of preparing for using one of their private medical jets. It took several days to get medical approval because of her collapsed lung. Doctors at Medjet, the hospital in ******** and hospital in ********* all had to confer. It was a complicated process but Medjet staff provided help and support through the whole ordeal. In the end Medjet provided 2 skilled paramedics, a private jet with 2 pilots, transport to and from hospitals to airport and arrange to stop at 4 airports for gas because the flight distance was so far. It was a life saver for ** and the service was great from start to finish. We had been members of Medjet for years and consider it the best decision we ever made.

We have had Medjet coverage since my husband was first diagnosed with AFib and cardiovascular disease. At that time, the doctors implanted an ICD and pacemaker. Our surgeon recommended Medjet and we are so happy he did. Upon entering ***** via the ** 5 years ago, his ICD was deployed, and he required ***************************** in ******. Medjet did a wonderful job monitoring his stay in the hospital, and organizing the trip back to our hospital. We can't thank them enough for their speed and care in getting my husband back to the **. Would never travel without Medjet.

I found working with Medjet to retrieve my motorcycle from Mexico to be a very straightforward process. They were polite, helpful, and most importantly responded to my questions promptly and completely. I would not travel to Mexico with my motorcycle again without obtaining this insurance.

Many years ago after reading about Medjet in the travel section of our local newspaper, we purchased our first policy to cover a vacation in a foreign country. As the years went by, we then purchased annual coverage and never used the policy as we continued to travel internationally and domestically. Then this past February my husband became seriously ill while in Cancun, Mexico. He was admitted to a hospital, underwent treatment and was not receiving a diagnosis. I became increasingly concerned and wanted him back in the care of his own MD and in the hospital where I had retired from as an RN. I reached out to Medjet and cannot say enough how professional, how compassionate every single person I dealt with from the first person that answered the phone, to ***** who promptly returned my calls and to the awesome flight crew, 2 pilots, a paramedic and a flight RN. I spent 7 years of my career as an ED RN in a level 1 Trauma hospital where we received patients by helicopter. Medjet delivered the best. No medical necessity only continued hospitalization required. I cannot thank you all enough for the outstanding care and service. We are both very grateful. ****** *******

I bought a family membership, checked off my daughter was a full time student, and then she was injured on a trip. When I called to get help, they said because she was not standing in our house (her legal address) when the policy started and started her trip from her dorm, she was excluded. I was shocked and pointed out I checked off she was a full time student and it did not say she had to be at home when she started the trip. They did not care. She is now injured, in another country, and the coverage I bought for this very purpose is useless. Really disappointing. They seemed legitimate but I am afraid they are in the business of finding exclusions, if they can.