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Find a Location

Lee's Auto Center, Inc. has 1 locations, listed below.

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    Business ProfileforLee's Auto Center, Inc.

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/19/2022

    Years in Business: 29

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Lee's Auto Center, Inc. offers sales and service of cars, trucks, RV's, and power sports vehicles. 

    Business Details

    Location of This Business
    171 West Rd, Ellington, CT 06029-3719
    BBB File Opened:
    2/26/2001
    Years in Business:
    29
    Business Started:
    6/1/1994
    Business Incorporated:
    9/23/1994
    Accredited Since:
    9/19/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Lee's Powersports
    • Lee's Auto and RV
    • Lee's Auto Ranch
    Business Management
    • Mr. Brian Luginbuhl, Vice President
    • Mr. Lee Luginbuhl, President
    Contact Information

    Principal

    • Mr. Brian Luginbuhl, Vice President
    • Mr. Lee Luginbuhl, President

    Customer Contact

    • Mr. Brian Luginbuhl, Vice President
    Additional Contact Information

    Fax Numbers

    • (860) 875-6371
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    This is my second complaint we bought a camper, honest the thing was not even fixed when we went to look , they are hacks, they did do the work but from that work we are still having issues the new seal on living room couch are does not look new came off my carpet under new couch is wet, the generator that they serviced that we could not use keeps saying it needs service. ,my floor is now scratched from the slider with couch which I assume is off track,y back door handle to garage was never really fixed its still broke this us a 88000 camper, they don't know what they are doing, one time that said it was ready for pick up the original reason with the jack system was never fixed, we left it to fix after driving that entire way.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Matthew P

    1 star

    07/22/2023

    Living at a great distance from CT, I contacted Stefanie at Lee’s Auto & RV Ranch to consign my 5th wheel. I’d explained to Stefanie that our Pick-up was stolen and we could no longer use the 5th wheel. She was anxious to consign it and contacted me desperately for days to finalize the contract. I’d informed Stefanie several times that I’d prefer to examine the condition of the RV and empty my belongings prior to visiting her office. She insisted that this would interfere with her impending shortened workday, and delay her significant plans to leave for the day. She insisted that I rush to effectuate the contract. I had an opportunity to visit her office whilst I was traveling from Montreal. She’d forwarded me a copy of a condition report to peruse, without any expectation or discussion of photographs, and I was able to verbally verify that the condition of the 2018 Winnebago ****** *** was in excellent working condition and was ready for their safety inspection. She was anxious to receive their $950 fees for the detail and the safety inspection. Two days later, Stefanie contacted me and insisted that the paint was dull and suggested a $5000 paint job would show the trailer better. I was inclined to agree. She informed me that she’d speak to the body shop to get a quote and contact me back. Upon her return call she then upped the quote to $12,500 for a complete paint job. I can paint my Rolls Royce for less. I determined that this was all a set-up to abuse my vulnerability and gauge me for a service visit. I rejected the quote and Stefanie wrongly terminated our in-force contract and insisted that I pay for the removal of the RV and the return of the trailer back to storage. The contract never specified any paint brilliance specifications nor did the condition assessment checklist. This was a move to exploit our vulnerability and to solicit unnecessary services. Stefanie is a pure predator and I warn you to steer clear of this establishment.

    Local BBB

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