2,438 Customer Reviews
Review from Lenora H
1 star09/20/2024
Priceline lies about refunds. I booked a room accidentally for the wrong dates and all I wanted was the date changed. They wanted me to cancel the room and make another one but upon asking questions I found that they were gonna steal the money I already paid and charge me for another room instead of just changing the date. *********** simply changes the date with no hassle or stealing.Review from Miles L
1 star09/18/2024
When booking a hotel on Priceline a hotel rate that is marked as "Fully Refundable" does not mean that you can cancel and get a refund any time before the check-in date. It often means that you can get a refund within 24 hours of making the booking.Review from Khadijah H
1 star09/17/2024
I ordered my rental on the same card I tried to pick it up with and it was denied because it was chime. I was told I couldn’t get a refund even though there was nothing saying chime cards would not be accepted. I will never go through them again. Customer service should always be put first and unfortunately I was treated poorly. However, going directly through enterprise was great! Highly recommend.Review from Daniela M
1 star09/16/2024
Priceline? Never! They have no respect for customers. The service is awful and incompetent. It wasn't easy to talk to representative, keep saying I can't help you and keep sending me from department to department, hang up few times on me as well. My problem wasn't solved in the end of 4 hours desperate calling and waiting on the phone. I wouldn't recommend Priceline to anyone. Very disappointing!Review from Brenda G
1 star09/16/2024
Horrible : I reserved a car rental 7/24/2024, included collision coverage.. I cancelled the reservation and insurance 7/24/2024. I have been trying to get the $ 78 collision coverage back. I’ve been calling, I was told the check was cut 8/13 and mailed, to date 9/16/2024,, have not received.. Contacted today no one can tell me any information ie, check number, date mailed etc.. This has been such a unprofessional process….Review from William C
1 star09/15/2024
WELL I can say without hesitation do not book any flights with Priceline the insurance you buy is worthless the airlines charge you $100.00 dollars and then give you air line credits which are worthless to me I only fly on special occasions > BEWARE BEWARE BEWAREReview from Davion G
1 star09/15/2024
Worst company everrrr SCAM ! Full of foreigners that are rude one of them hung up on me ! I booked a hotel and was never notified that a security deposit was required .. now they tell me I can’t be refunded and they can’t refund me because no manager is instore ! Everytime I call preiceline they are so rude and don’t help or listen they over talk you ! And talk at the same time as you huff and puff ! They hate their customers and their job I WILL NEVER USE THEM AGAIN I RATHER PAY A FEW DOLLARS MOREReview from Mohammad D
1 star09/15/2024
they are not helping customers they are contracting with cheap hotels for more than 30 days and not canceling for medical reasonsReview from Larry M
1 star09/14/2024
I booked a cruise (my 4th) through Priceline and Royal Caribbean, I got on the Royal Caribbean website to check on cabin upgrade to find it was about $1000 more for ocean view balcony. I had booked an intetior room for $1800+ When I called Royal Caribbean they said I had to go through Priceline since that's who I booked through. When I called Priceline they told me the upgrade was going to be about $3000 & could have given 2 **ts less about what I had to say, telling me it would cost me $3000 or $100 priceline cancelation fee + $500 Royal Caribbean cancelation fee + 25% fee (even though the cruise was late December), so basically I would get about $500 of my $1800 back and I could rebook if I wanted. I will give the cruise to a friend and make sure I NEVER use Priceline again!!Review from Kay C
1 star09/13/2024
If you book through priceline, check what they charge you! I booked 2 separate trips. 1st trip I got an emailed receipt of $360.14, then 2nd trip I got emailed a receipt for $192.10. They charged my credit card $363.87 and $197.72, respectively. Now if you were just browsing your credit card activity, you would just think, "yeah, looks about right". But, in reality they're charging a few extra dollars every time they process a booking! Imagine how many millions of dollars they're making if they're doing this to all their customers! I called them and they couldn't tell me why I was charged different amounts than what the emailed receipts stated. "Random computer glitch" was their reason. A computer glitch that charged me more than it was supposed to on two separate bookings made weeks apart? They said they can't do any refunds, they can only give me a 15% discount code off my next trip booked. Unacceptable. They're just trying to get more money to scam off you. Also, it took about 20+min to actually get someone on the phone to start, which was infuriating
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