We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          JP Pools LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJP Pools LLC

            Pool Contractors
            BBB accredited business

            Contact Information

            109 E Main St Ste D

            Plainville, CT 06062-9100

            Email this Business
            (860) 351-5412

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/12/2014

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            JP Pools LLC specializes in swimming pool installations and liner replacements for residential clients.

            Business Details

            Location of This Business
            109 E Main St Ste D, Plainville, CT 06062-9100
            Email this Business
            BBB File Opened:
            8/3/2007
            Years in Business:
            17
            Business Started:
            3/1/2007
            Business Incorporated:
            3/22/2007
            Accredited Since:
            5/12/2014
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. John Paradis, Owner
            • Mr. Michael Paradis, Director of Operations
            • Ms. Dara Paradis, Office Manager
            Contact Information

            Principal

            • Mr. John Paradis, Owner

            Customer Contact

            • Mr. John Paradis, Owner
            Additional Contact Information

            Fax Numbers

            • (860) 410-9720
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            - JP Pools installed a pool liner in my 21' round above ground pool in July 2019. - The cost was $850. - JP Pools offered a manufacturer warranty of the liner, and guaranteed their workmanship for one year. - In 2020 I started having leaks in the floor, and had those patched by a scuba diver. Towards the end of 2020 the liner began to leak around the filter intake. In 2021 and 2022 the problems worsened, so I contacted JP Pools and asked them in investigate the issue. They refused to inspect their work, and never came to look at the issue. In 2022 I got a second opinion by another professional pool company, who was able to identify the liner was installed over the incorrect substrate causing the issues. - Again in 2022, and now in 2023 I have repeatedly asked JP Pools to investigate and warranty their product, and they still refuse to look into the issue. - JP Pools, with all of their years of experience, knowingly installed the pool liner over a substrate that does not comply with the pool liner manufacturer's specifications. This causing the liner to fail, and is no longer usable. Even though the issue wasn't properly identified until 3 years after installation, the issues were present within their 1 year warranty period. If they were willing to investigate sooner, then they would have been able to identify the issue in a timely matter.
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jerry G

            05/22/2023

            We contacted JP Pools in mid April with an inquiry about above ground pool installation. They called my husband and gave us instructions on sending pictures via email of our yard, where we wanted the pool and if there were any obstacles, trouble spots. We emailed the pics to them, within one week we received an email quote-Very Reasonable! We sent our deposit and signed contract. The gave us a timeline of mid to end of May for installation. They called approximately one week before installation and said they would call a day or two before the installation date. They did just that. They came when they said. The crew of four showed up at 8am and had our pool and water installed by 1pm. They did an amazing job. In fact, we called prior to them coming and asked if they would be willing to put a rhino liner and the foam cove under the regular liner if we purchased it and had it here for them and they said absolutely and with no additional cost. They cut up the cardboard, left it in one place. They were in contact with my husband about questions. We have nothing bad to say about our experience. I would hire them again! We wanted to make sure we sent this review, we see some bad ones and we had a completely opposite experience as the other reviewer.

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.